Reviews for Tim Hortons in Waterloo, ON
This location is horrible. CHECK YOUR ORDER. They screw up our order almost every single time. If hey weren't so close we... would never ever come here. Today, I ordered breakfast for 6 people and they screwed up 4/6 meals. This is normal here. Serviceis also painfully slow. Very poorly managed. Read more
It's really hit and miss at this location. Sometimes the order is perfect, and sometimes not. It's really all dependant on the... people who make the food and drinks. Sometimes the iced coffee doesn't have enough milk or it has the right amount. Same withthe bagel when ordering *extra* cream cheese. I have to usually order it with extra otherwise there's almost nothing on thebagel itself. Read more
I figured it's time for a review on this place and full disclosure, I don't have great things to say sadly but I do still visit... it for my morning tea on the way into work. I have been coming her for many years as I live nearby and the service has just gonedown hill. The staff don't seem to know how to provide customer service, they barely speak to you when you are ordering eitherinside or the drive through. They do not listen to orders, I have had to go back several times to have my order fixed or sadlydeal with the mistake as it was to late to go back. It's Tim Horton's so the basics like coffee, tea, donuts etc are fine theyjust really need to work on the staff and training. Also they do not carry some items like sesame bagels.. they did prior toabout a year ago.. I really hope they can figure this out. Read more
A decent Tims. I ordered a bagel with butter and received a quarter pound of butter on it. I ordered the same with half butter... and outside of the wrapper and bagel were covered with butter. It was frustrating. Besides that, the service is good. Thecustomers are served relatively quickly. No drive through. Read more
Feels like after COVID-19 they don?t care about the dining room anymore. It?s like it doesn?t even exist to them. It?s always... dirty and messy. And the order system for dining in is on 2nd plan as well. Note: not only this Tim Hortons; I?ve noticed thatother locations have the same issue! Read more
Not busy on a Sunday afternoon. (Lots of empty tables and short line at the drive-thru.) Got my food and drink items as ordered... but it sounds like mistakes happened for other customers. Loved the biscuit on the classic sausage and egg breakfastsandwich. Deducted 1 star for store cleanliness (lack thereof; floors and tables). Read more
This Tim Horton's has the slowest service I have ever seen in my life. Be prepared to wait an eternity in the drive thru, or... even inside. The simplest orders take way too long. Management should really be more on top of things. Read more
Bought a box of hockey cards from this location received half of one box and half of another box, for anybody who doesn?t know... that?s 100 packs I would?ve preferred a sealed box. You?re supposed to be guaranteed per hundred so many special cards in saidbox.(which is why I bought a box) because you can feel the special cards in the pack. Unfortunately, it seems I received a packsthat they knew didn?t have anything good in them. As I sit here with a disappointing yes five year old. I also have collectedthese cards for years I know what comes in a box of 100 and we?ll so does he! Read more