Reviews for Osmow’s Shawarma in Waterloo, ON
This Waterloo branch is always less stuffed, take long time to deliver any order, even the dining is almost empty. I guess they... have online order but 30 min waiting time for a Shawarma is too long.. Read more
Love the food!! Definitely coming here for that shawarma again sometime! As a student at Laurier, it?s so accessible and... cheap. P.S the manager was so respectful when I forgot my backpack here and had to come back to pick it up Read more
Took my son for lunch and ordered couple chicken wraps with combo, one of the worst chicken wraps we had, to start with they are... slow took about 30m to prepare and then the wraps were cold! Didn?t prepare them as per order, Place smells bad, terrible place,Franchisors should take a look at this place, brand is at stake, suggested my son to never go to this place. Read more
I am a chicken shawarma poutine connoisseur. I don?t recommend this place. The gravy was so thick that it was basically jelly,... didn?t spread at all. Half the fries were still dry. The hit sauce wasn?t sauce, it was chutney with a strong aroma of redchillies, awfully pungent. Their medium size is higher priced than any other place in the Waterloo area but quality does notjustify the price at all, trust me, I have tried them all. Thumbs down, won?t visit again. Read more
Huge chunks of chicken which ruined my meal, got a half and half and there was also chunks of green peppers in the rice for some... reason? The main concern was the chicken in huge chunks and didn?t even seemed seasoned. I placed this order on august 25tharound 3-4pm ish. Don?t think I?ll be going back as I have seen someone complaining about chicken not being cut up properly froma year ago. Read more
Food was very good. It was made perfectly cooked with accurate amount of sauce.. Both the employees that is jashandeep and... sandeep was very good..the suggested me very well as it was my first time here. Their customer service was tip top???? I wouldlove to go back and try new shawarma. Read more
Asked for 5 lines. Completely filled it up with hot sauce everywhere. Not even edible anymore. When i said put 5 lines, the girl... working there today 25/01/2022 7:25pm, kept putting hot sauce on the same spot over and over again. She didnt even show anycare for the food or even working there(unlike the other members who worked there previously)Didnt care about the fact that itneeds 5 individuals lines around the box/on different parts, just kept on putting hot sauce on the same exact line withoutmoving her hands. Made it inedible. Ordered the student special, comes with pop, they said the pop was in the bag, came home andfound no pop. Worst experience ever in osmows, the guys working there all the other time take care of my food properly, buttoday was bad, possibly the worst customer service experience in the history of restaurants, Inedible food Didnt receive what ipaid for Filled it with ?excessively? excessive hot sauce, just wayy wayyy to much. Wouldnt make it again for making amistake/making it inedible. Basically sold me food that i cant eat and didnt care to correct the mistake Didnt followinstructions Overcharged me (didnt get the pop, so obv this is an over charge, bc i didnt get item i paid for) Who wants tocome home in the snow storm, take a shower, sit down to eat and see inedible food and want to go back to get it right in thisweather!!!! Absolutely horrible Lost my business. Wanted to eat here every 3 days or so and give my them money for food insteadof giving it to lazeez/sultans/mozys or the numerous other places out there that too provide student discounts. Had goodexperiences from the other workers there(the male ones, and 1 female who wasnt working there today(today is 25th january7:30pm)) but this really has upset me and ruined my experience with osmows Shows that they dont care about training staffproperly anymore as they lack communication skills and do not want to put in the effort. You do not need extensive training toput sau Read more
The worst serviced osmows. 3 employees making online orders and not taking car of in-store orders. How long does it take to get... chicken on the rocks. Everything is already prepared. Put it together and finish the order. The online orders were not very longso I don't understand what the wait is for. I will not be coming back here. I will drive further away to get a better servicethan this. Read more