Reviews for Baskin Robbins in Waterloo, ON
Single scoops are smaller than normal baskin robin?s normal size. Felt like we were overcharged!
Can't go wrong with their ice cream! Always great.
I went in for an ice cream cake and turned out super beautiful and exactly what I wanted!! The customer service was amazing and... they are super helpful and friendly with all the cake questions I had! Would recommend to anyone wanting a custom ice creamcake!! Read more
We ordered a Birthday cake for our Daughter. We expected a slight variation from photo to cake but what we received was just... awful!! The writing was all over the place with thin spots, thick spots and hard to read. The lines were not clean on the sideat all and parts didn't even go all the way around the cake. Also was to be a half cake half ice cream but got an all ice creamcake! When asked for a refund we were told we can have an ice cream cone or a $10 giftcard. Read more
We came to get ice cream today, and we were overcharged. We asked for a double scoop in a waffle and he gave us a triple scoop,... we asked for a single and he gave us a double. When the cashier was punching in the total after what I told her we ordered, hejust came over and added a bunch more to the bill. The total for 3 people came to $26. When I asked for the receipt, it was notwhat we asked. Dishonest service. We will never go there again. I recommend always checking your receipt. Read more
I ordered a cake for my son's birthday to be picked up today at 11 am. No one was at the store to open, no one would answer the... phone and no one will respond to my emails. I already paid and just had to reorder it from the highland location. Almost 10hours later and still have not heard from the store for an apology or to get my refund. So frustrating. Read more
The staff of this baskin robin is sweet. They have lots of variety for the icecream. Service is pretty fast as well
The staff are friendly and the environment is clean. The ice cream is a great treat as well.