Reviews for Chipotle Mexican Grill in Watauga, TX
Filthiest Chipotle I have ever been inside. The floor was so nasty I nearly slipped down. Every table in the place had previous... customers spilled or dropped food and not a single employee was performing any work! I assumed my order that had been called in20 minutes prior to my arrival would be ready for pickup. It had not even been started. I guess they all feel that everycustomer owes them something. I won?t be back to that location again. And I will warn everyone I know to avoid thedisappointment they will surely receive there. I gave you one star because there is no zero choice! Read more
Overpriced and under delivered, every time. An order of 3 tacos now have a limited # of toppings, despite the fact that it is... the same cost as a burrito or bowl (both still unlimited). Tacos are already a smaller portion. You are already paying apremium, and now Chipotle just says 'eff you' pay it again, especially since at this location you'd better order extra lettuceif you want absolutely any at all. I understand they had to fix the 1 taco hack but don't punish people paying full price too.To go orders are often teeny tiny, and even more often sloppily made. I love getting 0 meat in 1/3 tacos, said no one ever. Read more
The food was fine. The woman at the register named Kristine is the reason for the 1 Star. She had this super lazy way about her... and she looked at people like they shouldn't be eating here even if they paid for their food. I had a large order and had mychildren with me. After I paid for the food I saw that my food, glass bottle drinks, guac, and separate sides were all next tothe register with no tray. I asked her for a tray and she says, there's no trays and looks towards the next order. No apology,no offer to help, she just looked at me like she was ready for me to get my food away from the register. It was a real strugglegetting all the food and kids to my table. I always leave $5 tip at the table because of the mess my young children sometimesmake at the table. But this time I noticed she was the one at the register and cleaning up the dining room so I happily let themmake a huge mess and left $0 at the table. Read more
Poor management and rude staff. Don?t ever place an online pick up order at this location because you will be deprioritized. My... pick up was for 6:10, I finally left with my food at 7 and that was only because I stood in the line!! After watching the linefilter through while I was still waiting on my food, crazy! They shouldn?t take online orders if they are understaffed and don?tplan to fulfill them when they say they will. So many disappointed customers in there tonight! I will never return to thislocation again. Read more
We ordered quite a bit and they stuffed it all in one bag. Two burritos were not covered all the way. We got one bowl and it was... completely the wrong order and was leaking. There was stuff on the other burritos. Edit: Place still sucks but Jonathan isfantastic at cooking!! Love going when he works! Read more
Don't waste your time ordering from the app and having it delivered from this store!!!! #1-incompetent #2-Rude manager My recent... order was delivered with the wrong item sizes, the bag was not sealed, and there was no receipt. I didn't get what I paid forand my items were delivered unsecured so the delivery drive could easily access its contents. We are in the time of Covid andthe Denton Hwy store could care less about their customers personal safety! The order placed from this location prior to the onereferenced above did not have all the items I ordered either! When I called the store the female manager on duty was rude andunprofessional! I just got off the phone with Chipotle customer service and ask that I not be FORCED to order from the DentonHwy store and their response was that's the location it defaults to and you cannot choose which store your order comes from!This is 2022 people, seriously?! Do yourself a favor and visit the Alliance location. They are friendly, competent and alwaysget your order correct. EVERYTIME Read more
This store is infamous for always order wrong. I ordered a burrito bowl, quesadilla, kids plates chips and queso. On the... outside of the bag was my name but the inside was and order for Hillary. Not that hard. Also, sorry to Hillary that you didntget your food. Read more
I really wish I could give a negative star here. We came in for dinner at 615. They're out of chicken, white rice, lettuce, tea,... coke and lids for the cups. I asked how long the chicken would take, I was told 5-10 minutes. After waiting 10 of those minutesand watched 3 employees just standing around, I noticed a manager and asked if someone could please cut the chicken. She actedlike I interrupted her standing around and had someone start on it. We then asked how long the white rice would take. They said40 minutes. I'm sorry, why wasn't the rice started 40 minutes ago. It's dinner time people. I'll be taking my business to therufe snow location from now on. Read more