Reviews for Moe's Southwest Grill in Warsaw, IN
Great food. Staff could be a bit more efficient. Got pushed down the line waiting for our order to be bagged while they stood... there asking what we were waiting for... Um our order to be bagged and completed. Read more
Manager is incredibly rude. Consistently get our order wrong or leave out items and still charge for them and refuse to give a... refund for the missing items. Ordered delivery and the food was cold, missing items, and most of the containers aren't evenfilled up. The restaurant is dirty and there will be food all over the counter by the register. It's being run by a bunch ofkids (who are usually very nice) and an immature manager who need to learn how to correctly run and manage a business. Read more
Update: updated rating as store has been improving, good to see! Used to be my favorite place to eat. But now every single time... i go there they "just closed" doesn't even matter what time i show up, lol not even kidding. I'll be taking a break till theyget new management and are able to stay open past 7. I'll also update my review once things resolve themselves. Read more
Mangement in this place needs some systems put in place. Fully understand the world is short staffed but to close the doors... because they were overwhelmed is a joke. They had 6 staff members working and while we dined they closes the doors. It allstarts from the top and obviously the GM if this place needs a new job. Would have given a 1 star but the food is good and theone girl (it is here first day) had phenomenal customer service. She is going places in this world. Read more
I told them specifically not to put shredded cheese on my chicken and rice but they felt Inpowered to do other wise.
We typically love Moe's. Out of all of the locations we have been to, this one is the worst. Every single employee was... rude...all 5 of them. At first I thought is was just the rude gentleman in front of us, so we were polite and tried to lightenthe mood. The employees remained rude and uninterested in customer service. The salsa bar was empty during our entire visit eventhough a few customers asked about it being stocked. At least our food tasted good. Read more
The steak bowl I got was fine, but I am disappointed with the chips and salsa. First, the chips were stale. Green salsa is... usually my favorite, but I have no idea what they use in it to make it gross. I got the hot salsa too and it was just spicy redwater. I liked the flavor, but it was the consistency of water and nothing else. Is this how it is supposed to be? I will notbe going back here Read more
Great food but rude employees. I?ve been here multiple times and never had a problem till now. The guy who assembled the food... was so rude. I don?t know his name but he was short, he had blonde hair and glasses, and was wearing a hat. He didn?t even saya word to me the whole time. And it wasn?t just me, there were customers in front of me and behind me who he did this too. Hewas giving blank stares the whole time it was very uncomfortable . I don?t understand how you can do that to a customer. I wasbeing nice to lighten the mood but it didn?t work. I don?t like he likes his job lol. I love coming here but with rudeemployees, I don?t think I will. I would love to see more locations open up that way more people can enjoy the food. Overall Ilove eating here, but when you are treated badly by rude employees, it?s not worth coming here. Read more