Reviews for Cold Stone Creamery in Warren, OH
Walked in, walked to the counter and dark woman frizzy black hair started waiving her hand, " You here for online pick up?, If... so none of them are made yet" Grunts rolls her eyes and goes to help woman at counter. Busy not hardly maybe 3 people in store.Not coming back to location EVER. Politeness/ Rudeness can kill a businesses $. Read more
As others have shared recently the service was AWFUL and the mix-ins were stale. They also did not have the correct ice cream in... the correct place... it said cake batter like I asked for, but it definitely did not taste like cake batter. Overall adisappointing waste of money. Read more
Loooove the ice cream here and the Staff today was amazing! Stacy helped me with my birthday discount, which was super... confusing. I always recommend cold stone to family and friends! Read more
I am not sure why this place has such recent harsh reviews but my visit this afternoon 7-30-22 was absolutely amazing. Me & my... two toddlers walked in and we were immediately greeted by two very friendly associates. The store was clean & appealing. Welooked around the store & the man (unfortunately didn?t get his name) was extremely customer service oriented & gave me & mykids a great experience. VERY friendly. Our icecream was just as amazing as I remember coldstone to always be. (The best). Weenjoyed our icecream outside. We went back inside to use the restroom (which was clean) & on our way in a lady asked us how ouricecream was. I never leave reviews but when I came on here to see people leaving such harsh reviews about this location I hadto make sure you knew how wonderful our experience was. Read more
They advertise delivery but all they do is have a door dash driver show up. Last night they refused to make my order when the... driver showed up and refused to give me a refund. I called my bank, and credit card company, and we are reporting the store andmanagers to corporate but we've decided to just go higher up. Avoid this location and it's but excuse of workers. Imagine beingan incompetent in an ice cream shop, where everything is already prepped. Lazy pathetic workers here. Read more
They take online orders through doordash & the male worker who was working refused to make the orders once the doordasher... arrives to the store, and refused a refund, and coldstone kept my money. Avoid this location it is a scam. Already spoke andreported them to my bank, Credit Card company, and had a conference call with corporate and they asked for the store address andhead manager, so we will see if they actually do anything or continue scamming customers. They also advertise free shipping andcharged me 3.50 as well. All around a lying company with shady employees Read more
I am going to keep negatively reviewing places that don't require their staff to be friendly and helpful. Went to this store in... Niles for the first time last night, and I won't be going back. The young man who "waited on" (I use this term loosely) wasaloof at best, and I felt downright unpleasant and discourteous. Since this was our first time going there, I was prettyunfamiliar with how it works. Nobody greeted us as we entered. We finally walked down to the end and saw the ice cream. Wewent there because I had seen them advertise almond milk ice cream. I asked the kids if they had that. He said no. Then mywife saw the poster hanging in the store so I said that do you have that? He then said yes. So I ordered a small dish. He askedif I wanted anything in it. Like I said, I had never been there, wasn't sure how that worked, so I told him it was my firsttime and I didn't know how that worked. Nothing. Not a word. Just stood there like I was taking his valuable time. I finallywalked down to where I found toppings. After several minutes he managed to meet me down there where he said nothing. So Ipicked 2 toppings and he finished my dish. Then he moseyed down to where my wife was still waiting to place her order and gaveher similar treatment. Now, this kid didn't overtly say anything discourteous, his body language and demeanor were saying muchmore than what his mouth did or did not say. If managers are not going to require employees to smile and be friendly then I amnot going patronize their stores. This place is awful, and the ice cream is nothing special either. Read more
Once again i have nothing but praise for this establishment!! Love the ice cream, the atmosphere and above it all, I love how... friendly and curtious the two young lady were! Once me and my family open the door they greeted us and proceeded to help us andgive us info on their different options! Love it!! Read more