Reviews for Cook Out in Walterboro, SC
There were only two things that upset me. The fries were warm but soggy. I was traveling so first time to this one. I saw the... truck in front of me drive off right away so I thought you pulled up to another window. They never said anything. I had to goto the walk up. The fries were the main reason for the loss of a star. But I do love cookout. Read more
We could hear the car in front of us trying to place their order & my husband said, ?That girl taking the order sounds rude.? ... Sure enough, when we were up to order she was rude to us as well. My husband starts by saying he wants the regular burger tray.Says he wants everything on the burger. Then when he says he wants cheese bites & onion rings as his two sides, the girl rudelysays, ?Did you want the tray? You need to specify if you want the tray.? Ummm, he did ask for the tray. Why would she feel theneed to teach us how to order- a good employee would simply ask if he wants the tray and make the change. Not only did she snapat him about that, she cut him off several times while he was trying to order other items. I don?t care if you spend $5 or $500on a meal. Of course we didn?t say anything because we didn?t want the ?special sauce? added to our burgers. Patrons don?tdeserve to be treated badly because some rude employee doesn?t like their job. People can do better in customer service. Read more
1st time eating here and was very disappointed. The girl taking our order kept pushing us after each thing we ordered with ? is... that all, are you done yet with your order?? We asked twice for two minutes to read the menu as we?ve never eaten here before.Then instead of 3 large fries she gave us 3 large Sprites. They had to fix this in the drive through and gave us the 3 largefries all Cajun style. We drove away with Cajun fries and my kids couldn?t eat them due to the spice. Just plain bad customerservice making us feel rushed to order and then not getting the order correct. My ranch chicken wrap was so tiny too. Like achicken nugget wrapped in a small taco tortilla. Pitiful!! Read more
I've been there twice. I was actually looking forward to eating there. I had the worst experience both times. The speakers are... the horrible. I don't know if that plays a part in how they miss items often. They don't read back the order to you to make surethey got everything. If they do like I ordered cheese fries and got a spot of cheese like a spoon touched it with cheese anddidn't make it on my fries. So I paid for something I didn't get. The drinks were all flat. I drive 20 minutes in hopes that ifI used the other side of the drive thru it would be a better experience. They don't even confirm the order at the window. Theyjust tell you the total. They got my order totally wrong. They had 2 times to confirm the order and still had missing items andwrong order. I'm livid to drive 20 minutes back home to find things missing as well. This is crazy. Read more
Terrible food and a lot of food was wrong. We had a party of 5 with mistake after mistake. The charbroiled burger tasted like it... was set on fire and shrunk down to the size of a small meatball. The speaker was awful so I?m sure that was partly to blame. Theperson at the window was pleasant. That was the only good thing about it. Welcome to Biden?s America!! Read more
First time coming to a Cookout. Honestly wish I could give them 0 stars. They have two windows and clearly can't comprehend... operating both of them at the same time while having different people at each window. Not to mention the guy at the first windowmade us wait 10 minutes without speaking and then as soon as we moved to a different window he started taking other people'sorders. They were extremely rude and couldn't get either of our orders correct. It was a complete waste of 30 minutes... EDIT:and it just keeps getting worse. The quesidilla had barley anything inside and huge teas had nothing but ice with a splash ofactual tea. Read more
12/26/21 Stopped down here, and it was fairly busy. We had three orders, and they all had mistakes. One didn?t have Cajun... seasoning, one didn?t have the complete ingredients for their outwest burger, and my quesadilla was missing that spicy creamysauce. So it didn?t hit unfortunately Read more
I could have thrown my money out of the window and would have been more satisfied. We were rushed through the drive-in just to... find out order was wrong. We sat in this parking lot to try to eat before getting back on the road. We observed the workers,standing outside the door smoking, and going back and forth to their vehicles and their friends vehicles as they pulled in theparking lot. It was upsetting to see that we were hurried through the line because the workers wanted to hang out. The food wasawful. The food tasted like it was reheated. We were disappointed with the food and service. I have visited other Cook Out andthis one is nothing close to the others I have visited. I did not go back to complain about the food because I didn't want therepercussion. Read more