Reviews for Jack in the Box in Walla Walla, WA
Stopped ordering with door dash because the orders arrive all wrong or cold. Morning manager states it's because they're too... busy. That's a poor excuse for bad service. I don't know want happened but it's too risky to spend money and have food arrivedestroyed. Read more
The lobby is always closed every time we try to go there. There isn't any indication of it being closed either, no sign,... nothing. The workers don't seem to care either and they're rude. Read more
My wife and I stopped at the Walla Walla, WA Jack in the Box early in the afternoon, Wednesday, 11/2/2022. We each order a... Homestyle Ranch Chicken Club sandwich and one order of fries to split between us and a drink apiece, since we are seniorcitizens and can't eat much at one sitting. Having not been to a Jack in the Box for quite some time and having never orderedthose sandwiches before I wasn't sure what to expect. The first thing I noticed was that my sandwich was exceedingly spicy hot.I figured that must be the way that sandwich comes, so continued trying to eat it. I finally mentioned how spicy hot it was tomy wife and she said hers was not spicy hot at all. She tasted mine and could hardly eat a bite. Evidently, the staff put spicyhot chicken on my sandwich and then built it like a Homestyle Ranch Chicken Club, bacon and all. I could not finish my sandwichit was so overwhelmingly hot. Secondly, I noticed that the soles of my shoes were sticking to the floor near our table wherethere had evidently been a spill that hadn't been cleaned up, plus in all the time we were there the table next to us was leftwith bits of food on it from a previous customer. I seldom complain about such things but this sort of thing really does not doyour brand any good at all, and I felt that it fell too far short of the basic service that customers should be able to expect.Assembling a sandwich/meal correctly and giving the customers what they ordered should not be difficult. Read more
We waited at the counter for 15 mins and watched them serve all the drive thru cars. Then asked if the dining room was closed.... The employee said he would get to us in a minute. Then waited another five as we watched cars being served that had only been indrive thru a few minutes. Then i asked again if they were going to take our order and was told it would be faster to go thru thedrive thru. So we went to the burger joint next door. Amazingly bad. Never complained about a restaurant before. But so rude,never experiences that in my 47 years of life. Read more
Quick stop at 1 a.m heading home from a trip. Food was okay your typical fast food. The drive threw employee was happy and... polite I think he made the experience. Read more
I truly wouldn't even give this a one-star but to give a review you have to give something that was the worst customer service... ever in my life not only that he tried to tell me he didn't have any fried foods sandwiches or burgers all he had was snacksthen I asked him to give me a minute and when I came back he said oh fine just tell me what you want and I'll make it on top ofhim lying and stating that he was the only employee working when I pulled up to the window there was a nice young lady who wasvery nice so I asked for the gentleman who took my order she said oh my manager yeah one minute when he finally came to thewindow I was simply trying to tell him that he should not lie and say that he's the only employee when there is somebody elseand that the district manager would not like him lying like that he proceeded to roll his eyes and cop an attitude about it Iended up driving away and not getting my food there and went to the Taco Bell right around the corner this is unacceptableunprofessional and not okay when I went to Taco Bell they told me that's a nightly occurrence that Jack in the box says thatthey're either closed or don't have anything available except for snack items this is very unprofessional and not okay and Ihope Jack in the box takes care of this Read more
Would be better if I wasn't missing food when I go. Or having to go back to get my whole order. I received these last night... we're supposed to be Jr Jack's... Wrong sandwich order or just didn't finish. They did make it right. I am just tired ofconstant order issues. Read more
This place needs to be shut down! I ordered three burgers and I have to say. They were all made incorrectly. The three burgers... looked so sad. I almost feel bad for who ever is in charge there. Zero effort was given. I wish I could give them a half star. Read more