Reviews for Tropical Smoothie Cafe in Wake Forest, NC
I have often ordered from here, both in person and from the app. I?m pleased to say that this Tropical Smoothie Cafe has worked... hard to improve from having struggled in the past, and has succeeded! The smoothies and food items are delicious, and the staffis great. Read more
Placed an online order for in store pick up. Waited about10 minutes before going into the cafe. When I walked in the place was... packed with people waiting. I headed over to the online order pickup area and saw my receipt. There were 2 orders in frontmine. I only ordered one smoothie so I thought it would be no issue? About 30 to 40 minutes after ordering I noticed the orderin front of mine were not ready either? Who knows how long they waited? I gave up waiting on my order and left the cafewithout my smoothie. They had one person making all the smoothies and approximately 20+ ppl waiting for their orders? Verydisappointed & Will not return Read more
I wish I could give negative stars. On the app and on Google states that this store closes at 9pm. On Friday closing shift... 6/10/22 the workers closed early to get off early. Typical when you leave a bunch of teenagers with no adult supervision/ propermanagement and lack of training. This is the second time I have been to this store and it?s closed earlier then stated online. Iplaced my order online at 8:45pm and when I arrived at 8:50pm I found that the store was closed and door was locked. I was notgoing to leave without food or a refund. I stood outside for 8 minutes knocking the whole time meanwhile each worker gazed atme, shook their heads as if I couldn?t read that they were closed, and continued to clean. Not a single care was given. Finallywhen the cashier realized there was online orders it clicked in her head that maybe that?s why I refused to leave. After 8minutes the cashier opened the door I grabbed my order and left. Not a single care or apology was given. I was not going tostand there and express my frustration to a bunch of teenagers who lack customer service because of improper training. TRAINYOUR STAFF! Update your hours online if this location closes earlier than stated! To put the cherry on top of it all, when Iarrived home I found the only ingredients on my chicken pesto flatbread were cheese and pesto when I had paid for extra chickenand extra pesto. RIP OFF! This is the worst cafe and something needs to be done with the girls working closing shift 6/10/22. Read more
Actuality this restaurant deserves less than one for today. When we arrived there was already 8 people waiting to receive their... order. None of the tables were clean. The work area was not clean, and it appeared that it has been in chaos for quite sometime. Employees on the phone, walking outside to take phone calls, etc. There was stuff everywhere. The workers were all overeach other. You could tell that there was no strategy or team unity. When I was handed my food she basically threw it on thecounter instead of putting it in my hand. I was even someonelse order at one point. I mean it was just a mess. The items thatwere used to make the smoothies were on the counter where the public seats, to eat their food. You can tell that it was a groupof inexperienced teenagers and I did not see not one adult in sight. This place needs adult supervision and guidance. Read more
UPDATED 10 April 2022: As before, the smoothies were delicious. Staff was friendly and... helpful. ---------------------------- Ordered three smoothies for the family and they were all delicious!! Consistency of thesmoothies was perfect. Flavor was great! Staff was very courteous! Will definitely go back. Read more
I?m an up and coming rapper. There was a rude, disrespectful, girl with curly hair i think her name was olger or something. she... was snippy at me when taking my order yo, and she dipped her paws in my jelly bunch smoothie. on another occasion, i ordered ajelly bunch smoothie, and a super green flatbread, and the bread they used was a light brown. i do not appreciate the falseadvertising, and on top of that, the flatbread was C. O. L. D.(cold). will not be coming here again, olgerrrrrrrr Read more
It was so delicious! Only took about 5 minutes to receive my order. Everyone greeted me and took my order in no time.
I usually have an excellent experience. However today two of the girls argued over who was supposed to make our smoothie. My... wrap was falling apart and all the chicken was on 1 side and the veggies on the other. But the thing that was mostdisrespectful was the two girls who didn't want to do the job they're being paid for and give the service I paid for. Thank youto the tall blonde gal who stepped up to make the situation right without complaining and being gracious. Read more