Reviews for Dunkin' in Wake Forest, NC
This location is finishing up renovation and is much improved from before! The staff was very helpful, friendly, and patient!... They took the time to explain the selection of donuts - it was the day before Valentine's Day and they had a *lot* of heartshaped donuts! We got both breakfast sandwiches and donuts - all prepared very well and tasty. Looking forward to going back! Read more
ordered via grubhub 17 minutes before closing, we are living in total weirdness right now so my grub hub driver calling to let... me know the store did not have any donuts was not that surprising. i love donuts so i ordered the following day at 1:30 mydonuts came shortly after however they were hard and stale, we all know how pastries get hard and crackly when sat out overnight well that?s how my donuts were. hopefully this was just due to a shortage in staff, ingredients, supply somethingexcusable Read more
Kids who don't care or clueless work at this one. There was 2 very good wmployees, a guy who left for better pay was always... courteous and made coffee exact to order, and a girl who unfortunately can't work open to close 7 days a week, who hurt her armrecently, she is also a perfect employee . They should make her a manager with pay increase to get better help. Always walk inand stand for 10 minutes before your recognised by the rest, never had a coffee made right, other times you wait and leave andthey never knew you were there, because they are all together at drivethrough hanging out, laughing, carrying on, 3 people atdrive through, even at times when one car on line, weekends are worse when traffic backs up onto Durham rd because of the lackof job effort. But always seems best when that girl I mentioned is there, too bad the other guy quit. Will say when theyactually serve you, they are pleasant and nice, just kids. Read more
I really hate to give a bad review but I feel it?s 100% justified. Me and my wife came through the drive-through on Sunday... morning, which I assume is one of their busiest times of the week. We pulled up and immediately ordered. There were threepossibly four cars in front of us. We waited for 21 minutes at the drive-through. I know this because I had my GPS running and Ilooked at it after I ordered my food. We had a meeting to be at. It?s typically not the end of the world to me to wait at adrive-through but when we got to the window and observed what was happening inside it made me very frustrated andannoyed. There were a total of seven employees working. Two of the seven sat on their phone texting the entire time we werewaiting outside the pick up window. Two other boys were goofing around wrestling a little bit horse playing or whatever youwanna call it. But clearly not working. After sitting there for a good 8+ minutes they asked me if I could pull around? Ipolitely said no I?m not going to pull around because I was fed up with the wait and observing what was going on inside. I owna small business and know what it?s like managing employees. I hope the GM or owner see this review so they can be aware ofwhat?s going on. Read more
Worst cup of coffee ever!!! I ordered a non-fat Latte with sugar and vanilla flavoring and jelly donut on-line. I paid in... advance. I told them at the drive through that I was picking up an order. When I got to the pickup window I was asked forpayment. I told her that I had paid on line. The associate then asked for my name and order number. I gave her both. Iguess she could not find my order, so she asked me what I had ordered. She came back with my donut and Latte. The donut wasgood, as always. The coffee was bitter and it tasted unsweetened with no hint of vanilla. It was not worth the $3.99 that Ispent and I threw it out. Read more
The coffee was great. The place is a bit small but the selection is your standard Dunkin options. The service was fast.
So I decided to give 5 stars to every Dunkin' Donuts that get my order right. Yes it's hard to get that, by evidence every time... no matter which one NYC, MD, or NC the order would be wrong even though I repeat it 2-3 times slowly. So good job to thislocation. Order was on point and the service was fast! Thank you for that Read more
I don't know if there was a management change or something, but the food is infinitely better. The drinks are drinkable and... delicious. I got my food and drinks in a timely manner. Props to the dunkin team working here! Read more