Reviews for Firehouse Subs Waco in Waco, TX
Firehouse Waco provides not only a consistent GOOD experience, but the manager is one of the hardest workers I've seen. He is... always cheerful, full of energy, and calls many people by name when they walk through the door. It's impressive he can rememberso much and be so cheerful in a stressful quick paced environment. Firehouse always has clean bathrooms, plenty of drinkchoices, my sandwich always looks the same, the drink station is always clean and the employees often walk through the diningarea and offer to clean up. As a mom of 3 kids, this type of service is SO helpful and will keep me coming back. In additionto all of this, after just coming twice, the manager remembered my family's order. We stepped up and he asked if we wanted whatwe had last time and he got everything correct..for all 5 people. I couldn't believe it. The manager treats his employeeskindly but also gives them good direction to keep the store moving and clean when a line starts to form. This is a greatrestaurant that we are happy to support. Read more
My husband and I love this Firehouse Subs! Jeremiah and Amy are wonderful hosts and treat us like family?including our... four-legged baby. With a lot of employees at other places being unfriendly, it?s refreshing to be greeted with a smile and adelicious sandwich. Read more
I had a big order with each sandwich being a special order. I called the store about an hour before I needed it and the manager... was AWESOME! He worked so hard to make sure we had everything we needed on time and it was all right!!! Then he called laterin the day to make sure all was well. Top notch customer service! Read more
BEST PEOPLE AND EXPERIENCE!!!! I came here to eat lunch w my boyfriend recently, I left my ring by accident on the counter of... one of the tables, I was distraught thinking I?d never see it again. Jeremiah had tried to run after me and give it to me beforeI left but was too late, when I came in he was SO kind and had personally saved it because he knew I?d come back for it!!!! Ifeel so lucky to have gotten my ring back and that wouldn?t have been possible had Jeremiah not been so wonderful andtrustworthy!!!! Feeling very thankful! Also to mention I come to this location semi often and every single time I?m met with thebiggest smile and warmest personality in Jeremiah!! He has made every experience at firehouse a good one for me!! He alwaystalks to me like we?re actually friends and it makes my whole day!! He is SO awesome and everyone I?ve encountered at thislocation has been so kind and nice!!! Stellar staff and food???????? Read more
This is my favorite sandwich shop in my home away from home. It's my indulgence and I am never disappointed. This time I met... Jeremiah who is absolutely amazing. He was so sweet and my sandwich was perfect. Highly recommended. Read more
I come here a lot and my sandwich is wrong A LOT!! I order the same sweet and spicy meatball every time. My sandwich is cut... through the bottom, my sandwich has pepper all over it, And my bread is barely toasted. I?m so disappointed at this managementand pure lack of attention to a customers food. If you want firehouse go to a different location this one is not good. Waste of$13. OH I ALSO FOUND A HAIR IN ONE HALF OF MY SANDWICH. EW Read more
Jeremiah the manager and his team are phenomenal. They really do go above and beyond. My daughter had been recently diagnosed... with celiac disease and they went out of their way to accommodate us and ensure everything was cleaned down and the sandwichprepped separately. We had only visited once and a month later came back and Jeremiah recognized us immediately and rememberedabout my daughter and again made sure to accommodate her. Strong leaders and great personalities make a place and you have atreasure on your hands. Thank you to Jeremiah and staff for the great service! We will keep coming back to Firehouse Subs on ourway through Waco even if it is out of our way. Read more
Good hot sandwiches! You can also have them served cold if you prefer . The sandwiches come in small, medium, and large. ... Recommend the turkey bacon ranch! Read more