Reviews for Bush's Chicken in Waco, TX
Omg! I haven't been here in awhile. Won't come back the drive thru lot to place order is trash! Shame on the owners for... subjecting their customers to tire damage. Unaccepatable! Read more
Today, got home with the drive through order. Supposed to be 3 pieces of chicken but it was 3 tenders. They get the order wrong... so so so often! So inconvenient to have to go back ???? Read more
I wish I could rate 0 stars after the service my family experience at the new road bush?s. After ordering a gallon tea but only... being charged for a regular, my brother came home to discover we didn?t get any fry?s. My sister made the drive back with therecipe and the works asked her if she knows who took the order, she responded no and he asked when she made order even tho shehanded him the receipt. He then walked around and asked each worker who took the order. After about 5 minutes a new workerhanded my sister a box of fry?s. She politely asked for a complementary brownie for her troubles and the original worker cameback and said ?no we can?t give out free food because we?ll loose money.? So my sister asked for a coupon for her next visit andhe said they come in the mail. She then asked for a manager, learned that there where two and reminded that they can?t give outfree food. The managers where never involved in this interaction. Also the fries had no salt. As you can see we spent about 60dollars and drove up there twice. This is not about the complementary brownie, but about the lack of professional costumerservice. Read more
Normally love Bush's and visit their regularly but unfortunately on this visit we were highly let down. We contacted the... location and they told us the manager was not in (we have called 4 times now) and they could not help us. We ordered a 16-piecechicken tender dinner only got 12 and the pieces we did get were about the size of my thumb.... highly disappointed when therewas more breading than chicken. More disappointing is how the staff handled the situation we also sent a inquiry in on thewebsite no response. Order was placed on a Monday about 8:10pm Read more
WORST EVER! Forced to give 1 star to post I gave this location (New Road) another chance to do better and it was a FAIL ..... AGAIN. Not only did the prices increase A LOT, the quality of the tenders are a huge disappointment ... AGAIN! They are cut downin size .. it is OBVIOUS .. they are more like mini strips. They were so dry it reminded me of jerky or as if they were left outover night under a heat lamp. Dry and yellowish with barely any crust. Gave one to my dog and he dropped it out of his mouth. Ididn't get the extra gravy I paid for .. for a meal I thought I was splitting with my daughter for dinner .. the size of thetenders were more like 2 maybe 3 compared to what Bush's USED to sell. Those went in the trash. So for $20 bucks .. a 6 piecetender meal ...side of okra .. water down warm tea, peppers and charged for gravy I didn't get, we split the sides .. roll ..and the single gravy for dinner. NEVER EVER AGAIN! DO BETTER BUSH'S on New Road. From now on .. my family and I will make thedrive to Bellmead .. JIM'S CHICKEN makes the best ever HUGE juicy tenders every time .. EVERY TIME! Read more
Food was good, hot and fresh ???? we asked for tenders meal with a drink. Our meal was tenders in box. Normally the tenders are... already put in a roll individually wrapped two in box with with fries or okra and drink. ???? Read more
Southern hospitality? Half dose for full price? Or is it systematic cheating of customers when out of 8 gizzards the top 4 is... sort of looks like gizard in like and size the bottom 4 is gizzard popcorn, it's like you just covered the bottom half with tophalf, it's intelligent insulting this operation to say the least, 3 - 4 popcorn gizard =1 gizard, cheating 35% on the paidportion?! Even their box itself got 35% smaller so it's systematic just they forgot to tell us that you get less for the samemenu price, much less sadly! I have not join the pay more get less health club just yet no offense! Read more
I only buy the ice ???? it's excellent but the chicken is too hard - could be the type of oil they are using? Not sure...