Reviews for Taco Bell in Virginia Beach, VA
I've been to a quite a few Taco Bells in my time but never one like this, Mr. Bob took our experience to a different level of... customer service. We are visting from out of town and my wife wanted a quick bite to eat, from the time we ordered to the timewe left this location it was never a dull moment. I myself work in a field where customer service is important, and can easilydepict when the customer service is trained and scripted and I also know when you just have a genuine good kind heart and a lovefor people. Mr. Bob please continue to be that light that this world needs and keep spreading love and happiness. If I'm ever intown again I will be sure to come see Mr. Bob. Thank you for an absolutely fantastic experience. Not enough stars here to giveyou what you deserve. (Please make sure that he reads this I want him to know that his interaction with us was one to remember) Read more
Right at 10pm, the drive-thru was at complete gridlock for close to 10-minutes, but I guess it was just a lot of big orders. No... big deal, enjoying time with my wife. But, still, it's Taco Bell and it's affordable for the amount you get. Read more
I visited this Taco Bell on my lunch break and have never felt more disrespected. I sat in the drive through for about 15... minutes before it was my turn to order. When it was my turn the employee informed me that they were only accepting cash becausethe card reader was down. I responded by asking a few questions about how I could order if I didn?t have cash or if I couldorder through the app & come in to get my food. Her response was that ?I could but the doors would be locked? & then sheproceeded to be very disrespectful in response to some of my other questions. I let them know they may want to have someone comeoutside and let the line know this because it was wrapped around the building & her response to me was ?well that?s becauseyou?re holding up the line? I then got frustrated and let her know just how rude that was to say and she responded with ?bye?and would no longer answer me over the speaker. I called the restarting to speak with a manager because of how I was treated.The same employee answered & I asked to speak with the manager. she told me ?sorry I?m not sure who the manager is but I canalready guess who you are & you have a problem.? Then proceeded to hang up on me. When I tried calling back they would notanswer. I work in the service industry and am aware that technical difficulties can be difficult but treating a paying customerlike this is unacceptable. I went next door to McDonalds and received the best service. I will no longer use this location.There is another location 5 minutes up the road in Town Center. I suggest going their instead. Read more
Mexican pizza is back! ....and out of stock. Still, good choice of other items. You already know what the food is like, but the... service was great. Quickly greeted, order taken and food was ready quickly. Read more
Where do I start? Came here to get a free Mexican Pizza. Yes, it was free and I'm complaining, which should tell you how bad... this Taco Bell is. First, the live business tracker says as busy as it gets. I'm literally the only one here at 645pm, and drivethru is empty. The dining room is obnoxiously filthy like it hasn't been cleaned in several days, floors and tables. It tookabout 5 minutes for someone to acknowledge my presence and I told them I was getting the Mexican Pizza. I had to order on theapp to get the free redemption, and it came out suspiciously fast. When I received it, it was cold and had very obviously beenmade in advance. So I asked for a new one. They brought another one out in under a minute, confirming they are most definitelypre-making them here. Since I was hungry, I went ahead and ate it. The beef, beans, sauce, and cheese only covered a smallportion in the middle, leaving about a 2 inch ring of empty shell all the way around. The beans were dry like they'd sat a longtime, even the sauce was dry. This location clearly has a we really don't care about our guests feel to it. Avoid it and go toliterally any other location. Read more
Multiple times I've received my food and it looks like it was thrown against the wall. For example: this crunchwrap only has... filling on one half. Why? How? Do you just not care? Just don't bother y'all, just go five minutes down the street to anotherone. Read more
Been to this Taco Bell many of times over the past 30 plus years. Taco Bell's been here long as I've been around gone through... many changes always seem to have good food good service and when you don't they're easy to fix it. Loving the new restaurantkeep up the great work many thumbs up 5 stars Read more
This Taco Bell has gone to hell in a hand basket?. I can probably count on 1 hand how many orders they get right compared to... wrong, orders are slow and not accurate food isn?t cheap Read more