Reviews for Sbarro in Virginia Beach, VA

Sbarro is one of my favorite pizza places. They were super quick even though there was an irate customer. Someone in line was... screaming about something that the workers had no control over, and they all handled it very well. Kiara was super helpful withour orders as well. I will happily return when I come to the mall. Read more

I am frequent customer at Sabarro Normally the pizza is very good but today I tried to order a fresh slice of pepperoni pizza... and was told they only had the one slice left that looked very dry. I asked if there was a fresh one and was told no by the ladytaking orders. As soon as my slice came out of the warmer she brought out a fresh pizza. When I got my slice the pepperoni wasvery burnt and when I told her she argued that it was not burnt. She said they all are like that. I told her I eat her often,that?s not how they are. She rolled her eyes and put a new slice in the warmer. The young guy at the register said ?she?s newhere? and I said well that?s not very good customer service. He also stated he understand it was burnt and that the cook was notthe best today. The last thing I want is an argument when ordering my lunch. This is not acceptable service especially for theprice of the pizza. I probably won?t be back. Read more

Watch out for their shady practice. They will charge you for a pepperoni slice even though you SPECIFICALLY asked for a cheese... slice. Look at your receipts people. They will nickel and dime their own customers. More like a quarter to nearly a dollar!Cashier said it?s because the price was really higher. Fine, then change the prices like the establishment next to you whoDIDN?T have a digital monitor but taped over with their new prices. We understand inflation and supply-chain issues. Seriously,it still doesn?t explain why the worker can?t tell the difference between a cheese and pepperoni slice. Don?t they have picturesor words on the registers these days? On top of that, the pepperoni price on the receipt was HIGHER than what was advertised!You can?t tell me it?s standard practice to ring up a pepperoni slice on your customers receipt when they asked for a cheeseslice just because you?re telling me that the price was suppose to be higher. By law, your suppose to charge what you advertiseout front. I demanded right then and there for a pepperoni slice after the server heated the cheese version. Keep the extrachange too. The worker seems to nonchalantly want to justify the high prices instead of it being a one-off mishap of ringing upthe wrong item or charging the wrong advertised price. Doubt it was a mistake with the way it was explained to me. Really, totake advantage of people when everyone is finally trying to get out during the pandemic and support local businesses. Also, whydid they get rid of the kid?s menu? Most kids are hungry too. Check online, this establishment charges more for a slice thanthe Sbarro?s near Washington D.C! This place needs to charge the right prices and for the right item. I don?t mind higher pricesas long as it?s correctly displayed and it?s the item I clearly asked for. It?s not rocket science. No need for the scriptedresponse, comment card, etc. Make things right now! It would be unnecessarily to rehash this yet aga Read more

Check you pizza before you leave the cashier. The pizza was burnt black and so greasy it was inedible. Disappointed to pay... almost $14 and get home this. Read more

Had to go to Virginia Beach today and was pleased to see Sbarro in Lynnhaven Mall. Well I was pleased until I actually had the... pizza. I grew up having Sbarro every time I went to the mall and had tried all their food over the years. After today, I cansay I will never eat at another Sbarro the rest of my life. First of all, the guy behind the counter was not friendly at all. He looked mad and did not smile or talk to the customers at all. He did not look like he wanted to be there and he looked likehe did not want me there either. Luckily, the lady at the register was very friendly, otherwise I probably would have leftwithout ordering. Ok, so I order 4 slices of pizza anyways. Cost with tax was over $20 for 4 slices. I should have got 2because we only each ate one piece and the other 2 went in the trash. Pizza crust was texture of frozen pizza you get at thestore and did not have that fresh taste or chew. Pizza had so much grease it was dripping everywhere and parts of the doughwere so soggy it fell apart. Pizza was also extremely salty and had almost no sauce on it and little cheese. One thing it didhave a lot of was some cheap pepperoni. If I pay $5 for a slice of pizza, it should at least have quality pepperoni on it. The flavor was about the same as those frozen pizza bites you buy at the local store. I was going to try the pasta, but itlooked awful and there is not way I would even try it. It looked like it had been sitting for several days and the sauce wasorange color vs a bright red. I always wondered why all the Sbarro places were closing in the 90s and now I know. Read more

This was my first time eating here and it was better than I expected. I saw that the pizza was sitting out and was worried about... that since it had to he reheated. Despite that the crust wasn't chewy or hard, it was nice and soft on the inside and crunchy onthe outside. The garlic sticks were good too. They had a nice flavor that wasn't too over powering. Read more

Terrible experience on Saturday may 22th 2021 Went to Sbarro to order whole supreme pizza and was told by pizza worker that they... do not make supreme pizzas anymore and sign is still posted like they do. And then we asked can we have a discount forinconvenience and false advertisement? We were told no. So we said ok we will order a three meat whole pizza with square cut.Pizza clerk told pizza maker in back of store what we wanted and he rolled his eyes and said square cut not going to come outright and not to get it. We said we have had square cut before from sbarro and everything was good for us and to cut pizza so hesmacked his lips because he was upset about making pizza. Vibe was terrible there so we just said forget it we not getting itand he was happy not to have to make and cut pizza in squares for us. Very sad! staff did not even have to many customers tonot want to make our pizza. Read more

Delicious spinach stromboni but the customer service is top tier. They gave me back my change when I requested a recount, that... honesty is what kept me as a customer. Read more