Reviews for McDonald's in Virginia Beach, VA
Choose anywhere else to go. I went here with my parents and 3 kids between our weekend events and I would never return. After... placing our order we were in the dining area waiting for our food to be prepared. Two employees began arguing and yelling ateach other. I am not sure, but I got the impression one was a manager, but I don't know for sure. It was so bad that I told mykids to move from the table we were at because I didn't know how far it would escalate. The back door is locked, by the way, soour only way out would be the front door where the screaming is happening. I have never, ever, experienced this at a business.(I hope the owner reads this because this location needs an overhaul. These employees will ruin your business). Then of course,our order is wrong. The woman in the black top (I'm assuming manager) was extremely rude about getting our order fixed. Theattitude was unbelievable. This is a very toxic environment. Do NOT take your family here. Read more
This location is terrible. I usually just want a double cheeseburger, and I usually have to wait on it at least 10 or 15... minutes. They've also screwed that order up 3 times. I've pulled out of line and left a few times due to waiting so long on asimple double cheeseburger, and they seem to be getting worse. Recently, someone went with me. We wanted 2 double cheeseburgersand a small fry. They kept putting 2 of each on the screen, so I left. I felt bad for my friend, so I went back and ordered justhis. After that was confirmed, I asked for a 2nd double cheeseburger. They couldn't get it right. One double cheeseburger istheir absolute limit. Anything other than that, and your order is wrong, AND you wait 20 minutes. Read more
I came with a simple order, Spivey chix combo with a sweet tea, I got 1 chicken something and two hamburger sandwiches with a... fruit punch. Let it go, didn?t make a fuss. The burgers were stale and the chix sandwich cold and hard. Not worth the time tocome to this McDonald?s Read more
August 20, 2022 Came here at 7:00 am to get two hot cakes with bacon. In drive through I paid an extra $2.00 for extra syrup.... Sadly, she only put two in the bag. Drove back to get in line. Instead of a simple, ?sorry I forgot them.? I get yelled at andargued with. You?d think a woman in her 50?s, would be at the maturity level. Horrible service, never coming again. I see nowwhy it?s at 3 stars. Employees who can?t take self discipline and yell at customers. Read more
Terribly cooked food. Had to return the hash browns because the were way over cooked, hard and not edible. Orange juice was... warm. Breakfast sandwich was crusty, hard and burnt on the edges. Had to throw the top piece of the sandwich away. The only itemthat was good was the cookies! Terrible, gross food is what you will get if you go there. Customer service was not good either.Manager didn?t seem phased by the horrible food we were served. The only response we got, when i asked for new hash browns was? it?ll be 3 minutes? no apology, no concern for what we were served. Read more
I was at this McDonald's July 30th and left my phone in the restroom. When I returned to get it the staff was incredibly nice.... They were short staffed but not short on customer service. They truly went above and beyond in making me feel at ease afterlosing my phone. I can't thank them enough for helping me! PS... Our milkshakes were awesome too! There are great people in theworld everywhere you go. Read more
Worst customer service I EVER experienced. When you pull up to the drive thru, you have to get their attention before they will... take your order. After waiting in line 25 minutes I went inside and asked if we could just pay for our meals there and be on ourway since my Autistic daughter was extremely upset at that point. The ?manager? was completely rude and disrespectful, noapology for the wait and didn?t even acknowledge me at the counter until I said ?excuse me!? 6 times! I have never been sodisgusted in my life. Read more
It's McDonald's. The bar isn't very high, but this one was barely ok. Probably short staffed, which is today's excuse... everywhere, right? The ordering kiosk didn't work and the counter "lady" was pretty snippy. Food was fine for a quick meal,although not really that quick. Read more