Reviews for Jimmy John's in Virginia Beach, VA
Told me my order would be ready in 5 mins. I showed up in 15 and they hadn?t even started it and were all Judi standing around... talking and no one working then told me I had to wait for them to make it which would have been another 10-15 because I couldn?twait another 15 mins. I drove out of my way to go there to walk out with nothing. Super disappointed. Read more
30 minutes for a pick up order of 3 sandwiches (so much for freaky fast as they claim). The employees were rude, the floors were... sticky, I paid for drinks and didn't get them. When I went back in they said it wasn't on the reciept and it was clearly statedon there and my own copy. Still didn't recieve the drinks either and no refund for them. Snarky attitude stating have a niceday, and was called rude lady for wanting what I paid for Read more
The skinny lady with the purple hair was very rude. She has a nasty attitude. Instead of helping me with my order she just got... an attitude with me and rolled her eyes. Then another worker was on her phone cussing at someone. Very unprofessional! But foodis good. Read more
11 mins for two items, one sub one wrap. I was the only customer in the store they had 3 employees behind the counter. So I left... and went to the next closest Jimmy John's (because why give them my money and reward poor service) Now THE SAME EXACT ORDER is$3 cheaper at the kempsville franchise? Read more
This place is terrible. Made the order at 11:40am. Still waiting (it is currently 2:04). I called multiple times and nobody... answered or if a man did when I asked if it was Jimmy Johns they would disconnect. Once I called another location to requestassistance they finally answered. I asked for the drivers information they said they didn?t have it. I even tried to make iteasier and ask if I can just come in to pick up the order, and they had the audacity to say no. This place is flipping terribleand their organization needs to be revamped. (I already left a ?feedback? so no need to reply to review telling me to) Update:The food never came, so I had to call for a refund. They had no empathy or apology except ?their driver got to work late? but itdoesn?t explain nor excuse them never arriving at all. Read more
We ordered our food at 11:50AM. It is currently 1:50PM and we still have not received our order. Called the store and after not... getting through 6 times someone from another location got us in contact with them. We even offered to come get the order and theemployee told us we couldn?t and that we could not speak to the manager. Do not order from this location. Read more
Over 2 hours for my most recent delivery. Guy at the store had zero customer service ability and sounded like I had woke him up... by calling. This store has sooo many issues like this but nothing is ever done to fix it. On the bright side at least the foodmade it to my house eventually unlike the a different order from them where they delivered to the wrong house and then claimedto have no idea what was going on with the order! Terrible store overall Read more
It?s annoying enough that this is the closest location to my home and the only one that doesn?t do online ordering for pickup,... but worse that I call to order ahead and no one picks up the phone. I tried calling Today, October 25, at 2:45pm, tried multipletimes until 3:25pm. Each time it rang and rang until it hung up. Horrendous service. I was buying for a large group so theymissed out on a huge order. Their competition picked up the phone so they got my business instead. Read more