Reviews for Laila Laila Hotpot in Victoria, BC
Incredible food! And a great way to try new things as well. Would highly recommend their mini hot pot (Malatang) and the steamed... custard bun was so delicious. Also, one of the best drinks I?ve ever had was the Chinese herbal tea, really yummy! I actuallywent looking to order some for myself in bulk. Read more
We usually get the combo for 2 with a few extras and it will more than comfortably feed 4 people. Bone broth is the way to go,... hands down. 4 stars because they charge $2.99 per person for the sauces now. ???? Read more
Came here on a Friday night with my boyfriend for our first time having traditional hot pot. We loved it! Was a fun experience,... broths were incredible and the portion sizes were HUGE. staff was helpful. It's nice that they have bubble tea too, it was goodand boba was chewy. We can't wait to come back! Read more
Quite an authentic experience! Both their hotpot and mini hotpot are as authentic as you get here in Victoria!
I ordered two order of regular hot pot for pick up. And not only I got only one order of hot pot, on top of that, quality was so... bad. I used to love this place, and I was so glad that we have finally decent hot pot place in Victoria. I had to came back torestaurant, and ask if it was hot pot for two people. Turned out it was only one order, and they simply said they missed thesecond one. I didn?t expect anything other than the word ?sorry? and rest of food I paid for. I didn?t get any of apologies orwhat so ever, and had to wait 20 minutes. The server and cook who was working around 6:30 they just talked to each other withoutlegitimate explanation about what happened. I?m not expecting customer service of 5star hotel. All I?m asking was just beingrespectful toward other people, which is basic common sense. It?s just so unfortunate that I?ve lost restaurant to go Read more
Positives: -Nice decoration -Interesting waiting area with some stuffed animals -Decent amount of parking -Food itself was fresh... and tasty -Good amount of sauces, if you pay for it -Beer is a decent price -Fried chicken wings are tasty, if cooked. -Had somekind of Chinese New Year promotion -The manager did comp us beer due to the negative experience Now let's talk about theexperience and negatives: I called and made a reservation on Thursday for Friday at 8PM with a lady on the phone. She advisedme to come at 8 otherwise I would lose my spot in line as they were busy. Fair enough. My friends and I arrived at 7:50 PM andstated that I have a reservation for 8. Perfect, they let me know my table will be ready in a few minutes, as they are cleaninga table. We sit down in the waiting area and have some beer. This 'cleaning a table' is said to us by the manager? several timesuntil 8:45 rolls around, my friends debating whether we should go, because people keep coming in and getting tables before us,and we're all starving. Finally, I think? The same manager comes by and and tells us that my name was never on the reservationlist , so that's why we've been waiting. WHY NOT TELL US THIS FIRST THAT YOU DON'T SEE IT THERE, AND HAVE US WAIT FOR AN HOUR? -Anyway, he comps our beer we've had while waiting, (Thank you, that was nice.) and just after 9pm, we FINALLY get a table. Weorder our food, and it comes out relatively quickly. Perhaps a little too quickly, as the cooked chicken wings (which usuallyare pretty good at other hot pot places) come out and we bite into them, only to figure out they are RAW/UNDERCOOKED inside.(Refer to picture) They are quickly taken inside after I mention it to the manager, and a second set is brought out, this onevisibly poked into by a chopstick to EACH wing seeing if they are cooked or not (also refer to picture) . Also, I have neverbeen to a hot pot restaurant that has charged me for sauces (except some of the pricier sauces Read more
The attention to detail in servicing and making sure we have enough broth for the hotpot was done perfectly when we needed it.... If there's anything that could be improved is cutting up everything before its served but otherwise its probably the best hotpotin Victoria. Read more
The food was awesome price is reasonable. But the services were bad. I couldn?t get our water til I asked, One food isn?t served... till I asked again. We got a chipped bowl. Severs never say ? Thank you ? It?s the first time I didn?t tip in Canada. Read more