Reviews for Umi Japanese Steakhouse in Victor, NY

Fantastic food, rolls and hibachi are absolutely delicious... will definitely be back! Also of they are too busy to seat you... order takeout! Just as fantastic at home at your table! Read more

Tried ordering sushi to go. I was quoted 30- 40 minutes, checked and it wasn't ready. At the hour threshold, I was told it would... be at least another 15 min. Cancelled the order, couldn't wait any longer. Not sure if I'll try dine in, but definitely won'ttry to go for a long while. Read more

Place didn?t have a big crowd for a weekday dinner and decor was alittle awkward as tables were very spread out. Food wasn?t too... bad. Went for the hibachi salmon set and it was worth the value in terms of price and portion; nothing really fancy. Read more

Food is delicious and service is great! If hibachi is going on there will be a lot of drumming, so be warned if you want to have... an intimate dinner. Specialty rolls are around $20-$25 a piece but are filling. Read more

Unfortunate service tonight. Appetizer arrived at the end of the meal. 20% gratuity automatically added to bill (party of 5)... after bill presented without written or previous communication. No service during the meal save for the chef, who was OK. 1/2carafe of sake, charged for full. Bringing the gratuity issue to the wait staff was met with a "NOT MY PROBLEM" response,literally. Escalating to management received a sorry, we will do something extra for you next time. Didn't take my name, soreally doubtful on that response. JUST REALLY BAD CUSTOMER SERVICE! Read more

One of the worst dining experiences. A few notables: 1. Appetizers came out after the meal 2. Drink orders were placed that... never came out (had to remind the staff several times, were not served until after food) 3. 20% gratuity added without beingnotified prior which would not have been an issue if the service was up to par 4. When addressing concerns with the staff theserved stated ?that?s not my problem, I don?t care? 5. Food quality was far below expectations 6. Manager on duty offered nosolutions and said she could ?maybe? do something for the next visit 7. Restaurant started to shut down 1.5hrs before closing,not allowing for additional services (while still seating new tables and denied additional service to those alreadyseated) Overall the customer service was appalling and the entire table of 12, with 3 separate parties, left feelingdisrespected and disappointed. Read more

Update I would give 0 stars. For service and attitude. Service was lack luster. Drinks had to be requested multiple times before... being delivered over a 20 min period. Our table of 11 had 1 group of 5 and everyone else hays separate checks. At the end therewas automatic 20% gratuity. No warning. When asking about it and expressing displeasure the waitress said, "not my problem". SoI decided to Karen it up and ask for the manager. Well they do not approve of that kind of behavior (of the employee) so nexttime I come in they will so something special. 1. You didn't find out who I am so how? 2. I won't be back. 3. This sucks becausethe food is good...4. my fiance was by the front and heard the wait staff complaining about it and saying how they didn't care. Read more

Amazing! First place it is very rare that you find a place that not only has great food but also great service! Coming from Long... Island and eating out in the city of NY all the time, I don't find a lot of places in upstate that will please my palate butthis place has well seasoned, tasty food. I was also hosting a birthday event here and the staff was beyond helpful andaccommodating!!! I haven't been to a place that meet these standards in a long time. Beyond grateful for their help settingeverything up today and getting everything to run smoothly! Read more