Reviews for McDonald's in Vernon Hills, IL
McDonald in Vernon Hills, IL very well looking. Clean, nice , Friendly workers. It's new for me that you can order food inside... on a screen. ( it's a long time since I visited Mcdonald). Coffee is great. Morning sandwich tastes good. I like it. Read more
Sept 25 early @2:00pm Your facility was beyond dirty. The fact there was no one and none of you have the thought of cleaning any... of the dining tables. Every single one of them had food on the tables, food on the floor and the garbage bins were over flowing.You couldn't fit any more garbage in it. You had enough food under the tables to make a value meal. The floors were so stickyand slimy. Pop was spilled all over the fountain drink area. There was no ketchup in the dispenser. There was no one in thedining area and only two cars in the drive though. The place wasn't busy. What I don't understand is that you suggest we use theself serve screen to order, which I don't at all have a problem with, I didn't mind even going to get my own food when my numberwas called even though the self serve screen says you'd bring it to my table.....my point is that none of you were so busy thatyou couldn't clean your dine in. The manager was too busy looking at his phone. Wow.....Won't be back here. Read more
This is the third time I have gotten the wrong food. Definitely will not be buying from them again. I order sausage egg mcmuffin... and get ham. I'm already at work so can't go back. Plus they won't pay for my time or gas to go back. Read more
I ordered a hamburger and fries. They told me to pull up to the spot and wait for my order and completely forgot about me. I... waited for about 10 minutes in front of the drive thru line, and nobody came to assist. I left without any food and $5 poorer. Iwill not be returning to this location and suggest you visit any of the other nearby locations. Read more
Order was uncompleted and cold. I didn't even get straws never mind ketchup,ranch or napkins as ordered. I'm discussed with... their service. Try call and phone is out of reach. Can I give them minus stars? Is there anyone in that place that can readEnglish?!? Read more
3 days in a row I've been to this location and 3 days in a row they got my order wrong. Today they sold me what is clearly... watered down OJ. The employees are friendly, I'll give them that, but they do a terrible job of listening when they take orders.Most of the time my order isn't on the drive thru screen, so I can't even tell that the order is wrong until it's too late. I'mnot ordering anything complicated. 4 standard items and a drink. It's not that hard. A MESSAGE TO THE OWNER OF THIS SPECIFICFRANCHISE AND TO CORPORATE OFFICES: MAYBE IF YOU PAID YOUR EMPLOYEES A LIVEABLE WAGE, THEY WOULD DO THEIR JOBS BETTER!!!!!! Idon't blame these employees for not doing their jobs well. Why would you care about doing your job well when they aren't payingyou enough to survive? This is the core of the problem when it comes to the terrible service at McDonald's. Read more
Employees are nice, but definitely need to be trained better on how to scan or type in the mobile app codes. I have been using... the McDonald?s app for ages, never in my life have I been to a location that had so many employees have issues with gettingrewards and deals to work. In fact, this is the only McDonald?s location that has given me this issue. Almost everytime I gothrough the drive through, the employees tell me the code isn?t working. Each time I leave the drive thought and order curbsidefrom the app, oh would you look at that? The code worked every single time. And before anyone says it was an online only coupon,it was not. I always double check to make sure it?s eligible for in store use. Please train your employees better, I have been acashier myself for 4 years and have had to type in many coupons and codes and promotions over the years. I have never seen somany employees at any business be so incapable of completing a part of a basic transaction. Read more
I hate to complain, but I have to say every time that I go to this McDonald?s to get their breakfast, their hashbrowns are the... most horrible?ist hashbrowns I?ve ever eaten! I always have hope that they?re going to be good, but I just get a bigdisappointment! And their worst then the last! These hashbrowns that I got today, they?re so hard, and so cold! I promise you, apiece of cardboard would taste better ????????????????????????????????????? Read more