Reviews for Jack in the Box in Vancouver, WA
I often grab a quick bite to eat on the way to work. The website says they open at a certain time but you can never tell if they... are actually open in the morning or not. One day the will be open and the next not at the same time during the week. Often ifthey are open it takes a few minutes to respond to the drive thru even if there are no customers in the restaurant or in thedrive thru. Read more
My first time eating at a jack in the box. The burger patty was dry and there were 3 slices of tomato on it. There was no... lighting in the drive through area. The 2 employees at the window were definitely high! The lobby was closed at 7 pm . Verysketchy place. Read more
Went to drive thru, ordered breakfast platter/cheese cake. Was told don?t have any. Ok no problem. Got to window and friendly.... But I asked for butter n syrup for pancakes. She said don?t have any. I asked for jelly then don?t have any, asked for ketchup ngot salsa and 1 butter. Not going there again. If I were working there I would have informed customer we don?t have syrup orjelly do u still want the platter? Who wants plain pancakes? Wasted 10$ cuz hash brown fell apart as soon as I picked it up eggsrubbery. Thank god sausage gave me a little comfort. Smh Read more
I ordered French toast sticks, sprite and French fries for my daughter. The lady that took my order was extremely rude and just... couldn't hear me at the order menu although I was yelling and had my car turned off. After four times repeating my order. I thenasked what brand of root beer they had as for it was for an eight year old who cant have caffine. She had no clue of what I wassaying and didn't know what root beer was or what brand they served. Then after a long wait we received our order without thesyrup. Now that their was three plus cars behind us I couldn't go back. They need to work on their friendliness and maybe fixtheir speaker so they can hear. Won't be going back. And the fries were cold and gross. Read more
Oh my gosh....I CAN NOT BELIEVE THIS. The manager who was working on changing the sign on drive thru, didn't acknowledge that I... pulled up, didn't say hey it will be just a moment. Nothing...I sat there thinking if I wait nicely for a couple minutes maybeshe will acknowledge me....but no. So I thought since she isn't even looking at me, let alone saying one word, maybe I shouldpull up to window. Maybe the speaker isn't working. Now I go to window, mind you I am just picking up a doordash order. So it'salready been ordered through the computer, and And of course at the window I get no acknowledgment I am trying to appreciatelow staff and hard times and so I waited there for 4 or 5 minutes with nobody acknowledging me at all clearly as she was puttingstuff up at the windows at the speaker sign she knew I had pulled up she knew I was there it was so rude so rude and And so Ihonked my horn to try to get somebody's attention because again I'm doing doordash and just trying to do my job she's finallycomes to the window and berates me as to the fact that I should have sat there while she was putting up the signs at the speakerwithout any acknowledgment of my arrival or existence I should have stopped there allowing her to do that as long as she wantedand waiting to be acknowledged and then do whatever I was supposed to do I don't know I am shocked at the treatment andsurprised endsurprised and I don't know exactly what I could have done differently done differently so that's what really sucksthe really put a s***** point on my day on my day so Jack in the Box I don't know what kind of business model you have and Iknow it is hard to find people to even work so so maybe nothing can be done but what a horrible experience and what a terribleway to try to make money as business Read more
When you think of something quick, a Jack in the Box at Lake Jennings exit, Lakeside, CA is a close stop for us. We got up to... the drive thru window and the staff seemed stressed and it took a few minutes to get our order. We went around the front &parked to eat in the car, and as soon as my husband took a bite of his Fish fillet sandwich, he stated it was too hard & dry! Ithen took it back & walked in the store to have it remade. The crew member at the counter responded - "I'm not the Cook!" afterI asked him to have this sandwich remade. He then walked away, and a female crew member came up and I stated the same issue. She, on the other hand, stated - "I don't Cook", I don't know how"! And at this point, I observed that these crew members arenot trained at all on how to respond to customer issues, even refer it to their Supervisors. I then asked to speak to theManager, and this young lady had an attitude at this point, went to the back & the lady Manager came up after her. The Managerresponded to my request by saying - " We just made that and it's fresh!" I had to hold up the fish fillet sandwich & opened itto show her how dark it is & how hard- over cooked. I stated my request again & to pls remake one & not overcook it. She walkedaway & I waited a good 20 mins to have a sandwich remade! A very poorly run operation, the staff has no guest service skills, an average busy 2pm lunch pace, they were stressed, no strong direction, staff at the counter asking customer if they ordered acertain sandwich & auctioning it off, as they do not know who it belongs to. Finally received my sandwich, & unfortunately,this experience will make us never come over to this location again. Read more
Went to the drive thru around noon and the lady with black redish hair working drive thru had major attitude. I order a... breakfast sandwich and a coffee. The breakfast sandwich was awful. The egg ruin the sandwich. It was not fresh. It was hard,fried, and crispy like they over cooked it and left it in the warner. How disgusting. Won't be back here. Read more
We went through the drive-through, and there was one car ahead of us, which got me a little concerned, because there was no line... so I had to read the reviews! Thankfully, I wasn?t disappointing. Everything was hot and fresh. ???????? Read more