Reviews for Moe's Southwest Grill in Utica, NY
Been coming here since I was in college and the quality of food is always consistent. Always fresh ingredients, quest stay on... point. Homewrecker burritos are always made with generous portions. The welcome to Moes and chill/friendly staff are alwaysgood. This place is great always clean. My only gripe is the Coke machine is always out of what you want . The salsas are goodalways fresh and right amount of spice for your chips Read more
They forgot beef on my nachos for an online order and I realized when I got home. I called and the manager was friendly and made... it right by remaking the nachos for me to pick up. I wasn't happy I had to go back out to get them at first, but they definitelyhad a positive attitude and had no problem fixing their mistake! Great customer service! Read more
The food is good, and the staff were friendly and eager to help, but were unable to help me redeem rewards through the app, or... explain to me why I could not (this occurred multiple times). Nor were they able to provide me with contact information forsomeone who could. As someone who likes the convenience of the Moe's app these experiences have been disappointing. Read more
The staff at this location are just amazing! We had good food and friendly service during our visit. Then they contacted us 3... hours later to let us know they found my husband's phone. Since we were already so far away their general manager was kindenough to mail it to our home! Can't say enough about how grateful we are. Great experience all around and now I have yetanother vacation story to give my husband a hard time about. ???? Read more
OMG I ?????? Moe's! Their food is sooo delicious ????. The only thing I don't like is that the animal products aren't from... humane farms. Or at least it's not advertised that they are. I would give them 5 stars if not for that. This location is up todate, clean...The employees are pretty good, some don't seem thrilled to be there but I don't imagine it's the most fulfilling,easiest job to do. Read more
They are the holy grail of Mexican /Southwestern chain restaurant food. My boyfriend and I have been here twice in one week and... have ordered the same things both times because it was so unbelievably delicious we werent ready to try anything new. But trustme we will be going back often and so will eventually get to trying other menu items. Read more
Friendly staff, design is open and spacious so even if crowded you have room, line is usually about 15-20 minutes. Love the... queso cheese and chips!!!! Prices are a bit high, but the Monday burrito deal is pretty good. Read more
Fast service... went in at 6pm on a friday night and all the food on the line (which is visible to the customers.. not sure if... they realize that...) was absolutely gross. Dried up. Crusty. Hadn't been stirred or changed in quite some time. Gave it ashot cause we were in a hurry. Niw I feel like I'll end up with food poisoning in the near future. Only reason I gave 2 starswas the people working were actually alright, food was garbage Read more