Reviews for Hy-Vee Market Grille Express in Urbandale, IA
Dan H. Was extremely helpful and kind today. The market was very busy, and so was he! He had the whole place wiped down... continuously, greeted all approaching customers and helped get anything they might need- all with his cheery attitude! I comehere often and am always happy to see Dan working. You?ve got a keeper! ???? Read more
White cheddar crispy English muffin fresh squeezed orange juice
Went for a quick lunch date, we were seated quickly and beverage order taken. Twenty minutes later our beverage order showed up... and we ordered 2 sandwiches with fries. It took another 35 minutes for our food to arrive (there was a total of 7 tables seatedin the restaurant). Food was super salty, luke warm and soggy. FYI ketchup contains red pepper that has a bit of a kick. Ourbeverages were never refilled. About 15 minutes after our food came out we asked another employee for our ticket, it happened tobe the manager. She looked at our empty cups and plates (not eaten) and then said it was on her. Kudos for trying to make thingsright. Hopefully food and service improves:) Read more
We have been there 3 or 4 times and have been disappointed every time. Mediocre food at high prices. We were there last night.... My "medium" burger was overcooked and dry. I tried a beer that I had not had before. When it came, it wasn't close to what Iexpected and I thought perhaps they poured the wrong beer. The server had the manager come over and talk to me. He indicatedthat the beer was correct and then walked away. Most other places that charge me $8 (yes, eight dollars) for a small glass ofbeer that I didn't like would offer me an alternative. Not so here. We won't be going back. Read more
Service was HORRENDOUS. waited 20 minutes just for an app and there were 5 other tables in there. My husband's burger was cold... due to her letting it sit out. Our server sat behind the bar chatting with the other servers, and never bothered to look in ourdirection. We had to ask the manager for ketchup, to refill our ice tea, and had to ask her to grab our bill. Our server shouldhave been on top of all of that, especially when she only had two other tables. She was very unenthusiastic and acted like shehad a million other things she would rather be doing than her job. Luckily the managers were VERY apologetic. But theydefinitely need to get rid of some of their lazy staff. Until the service improves, I will not be returning. Read more
The kids eat free in September promotion would be a good deal if my food was edible. My wife and daughters' food was fine (a... flatbread, a wrap, and chicken tenders-hard to mess up) however my pork chops with mushroom cream sauce was nasty. The creamsauce had broken down/curdled and the corn succotash was absolutely nasty. One of those things that's so nasty I was indisbelief and let my daughters try it, and they agreed. Looking back it was poor parenting and I hope they don't get sick now.The manager did do the right thing and took it off my bill and offered a replacement, however my appetite was ruined. To top itoff the service was poor and ridiculously slow, but that was obviously just our waitress. All of the other tables seemed to begetting good service. I've attached a pic of the garbage they served me. Read more
Family dining, great entrees for adults and kids 5 and under way free from buffet which was perfect. Ordered the firecracker... shrimp and the scallops along with a spinach and artichoke pizza. All food was excellent. Half off appetizers from 4-6. Waitresswas kind and even manager stopped to ask us how everything was. Experience at this location was as perfect as the honey biscuitscomplimentary with the meal. Read more
This place used to have the greatest Chinese food even better than any other Chinese place I mean it i was good. But they... downgraded now is not that great anymore ????. Read more