Reviews for Dunkin' in Upperco, MD
This location has gone downhill fast. Inconsistent with the drinks and have been for a while now. Sometimes they make it right,... sometimes they put absolutely no flavor in. Today was the worst. Clearly ordered a toasted white chocolate iced latte and theygave me a regular. Girl at the window had an attitude. I would?ve gone in to get it fixed but she failed to give me a receipt.You should be making sure the drinks are correct considering people PAY for them. Get it together. Read more
Very unfriendly person at the window. I say thank you and they say yup. WTH is yup. Rude It's happened twice, same person.
Waited soo long for food. Finally a worker asked to see our receipts to straighten it out and forgot the hash browns and our... sandwiches weren?t correct either. The whole place was a mess and everything was so chaotic. The food didn?t even taste gooddespite waiting so long for it and I watched the worker grab the sad last 1 or 2 hash browns from each tray when I notified themI had ordered them. Worst dunkin I?ve ever been to Read more
The drive through was so long n they kept forgetting my bagels I had to go back n front to my car 3 times n was still missing an... item Read more
Eh! Nice well maintained DD. The cashier was nice enough but took it upon himself to over do it (4 Splenda 4 skim) to general... coffee request. The donuts weren't the freshest (dough portion were getting hard) and donuts were lacking normal amount offilling. The bagel with cream cheese was very good though. The coffee, lack of filling. and almost stale donuts are reasons for3/5. Read more
I've mainly used the drive thru so far, but my one sit down experience was really awesome too. The staff are always very nice... and professional. My orders have been delicious and always timely even if there's a large line. My only criticism would be toinclude a changing table in the bathroom if possible; I was surprised there wasn't one in such a new building. Read more
I used to love this location! I?m not sure if they got all new staff but they aren?t nearly as trained as some staff. Friday... morning they told me pull up front. After 10 minutes of waiting for a latte I go in and they had completely forgot my order.After another 10 minutes I got it? coming from the restaurant industry I understand being being short staffed. Just make surethey are trained. The woman that usually has the headset on with the light brown hair is by the best! Read more
Nice location, easy in and out with hood parking and a drive through. Inside all the chairs were upside down to table tops even... though it was the middle of the day so that was off-putting, and the service was marginally ok. Not very friendly, gave me icedcoffee when I ordered a hot latte, barely made eye contact and hardly spoke to me while taking my order. Love DD coffee butmight drive past this one next time and hope for a more welcoming environment at another location. Read more