Reviews for El Pollo Loco in Upland, CA
Clean location with great service. It's a very popular place for the locals to eat at. There's always a line at night after work... in school. It's conveniently located besides Bank of America and Albertsons and other shopping areas. Nice place to sit down andenjoy your meal vs wait in the drive through line. Read more
I love the chicken bowl. I wish they still offered black beans. I wish they had thick, chunky guacamole there's is like soup.
The chicken was burned on our 3 tostadas and was mostly lettuce. The beans rice and salsa were practically invisible. What a... waste of $9.50 per person! Read more
We ordered online for pick-up and when I went inside I was greeted right away. They confirmed my order and got it to me quickly.... I was impressed how well their staff communicated and coordinated the multiple orders they were prepping. It was much cleanerthan the location off of Central Ave. This will be my new go-to location. Read more
These are the last three pieces of burnt, black chicken I was given via the drive thru at this place. A patient, courteous... young man took my order, and I impressed upon him that I wanted "juicy" moist, fresh chicken. The cook apparently dropped theball and gave my family and me old, burnt, dry pieces. I paid $31 for garbage. Double check your order or just avoid thisplace. This is just soooo wrong! Read more
Elba Rodriguez was our cashier and she is a gem. She advised us on a good family deal and made sure we got the senior discount... (for my parents in law) even though we were not aware of it. Thank you! Nice new place with nice outdoor seating. Read more
I love the atmosphere of this place, the place settings are simple yet elegant. The patio area is beautiful, if you are here... when it's cold they have heaters so you can enjoy the outside without freezing. The food (looking at the burritos) issurprisingly filling and great tasting and the chips that come along with it on the combo are nice and crispy. I've been here afew times now and I just am surprised of why I never came before, great atmosphere and good food. If I had one thing tocriticize that would be the bathrooms, I wish it would follow the updated look of the whole restaurant. I really recommend youcoming here if you haven't in a long time it's refreshing. Read more
Food is good. Problem I have is consistency of service at drive thru window. Recently on two consecutive visits food items were... missing from my bag. It's frustrating because there were no long lines...I was the only vehicle in line! How does this happen! Read more