Reviews for Subway in Tustin, CA
The guy that worked there was so kind, so fast, so efficient that it blew my mind away. But the most beautiful thing was he was... ultra clean the store looked super and I will be coming back here for more Read more
I am a loyal subway customer. Most subway I?ve been to are nice, but this one is out of the norm. Walked in on 6/14/2022 around... 11:30am. I orders a foot long tuna sandwich meal and after it?s done. I went to grab chips, and they only have Fritos. I askedthe lady, there are other options, she told me that?s all they have and they are getting more from another store. Okay. ThenWent to get my drink, no Diet Coke. There is a fridge on the side. Also nothing diet. I grabbed the lowest calorie drink andasked the lady if I can switch my drink to a can drink. She told me that will be 50 cents extra. Fine, can I pay with credit?Answer was no, has to be in cash. I mean seriously? You accept Apple Pay and credit, who carries cash around. I said just voidthe transaction and charge me just for the sandwich. She said she can?t do that, their system is different. It will take over10minutes. I got upset and said this is bad business and a waste of my time. I pushed the sandwich back and asked for moneyback. The lady said I was disrespectful and asked me to leave the store. I was like I have a reason to be upset. You have nochips and no drinks, and when I ask if I can replace with another drink, you ask for cash and I do not. What do you want me todo as a customer? She the called the manager and said I was a rude customer and said to her manager that she has told me thereis no diet and chips before I ordered the sandwich, and I was on the phone and did not hear her. Please? god bless you, what atotal lie. The manager told her to get the sandwich and void the transaction. Guess what? She did it in less than a minute! Whathappened to 10 mins!? I asked to talk to the manager on the phone. She walked in the back room and neglected my request. Shesaid manager doesn?t have time and I need to leave the store or she will call 911. I got out of the store and came back in acouple minutes with my phone cam. Right I started recording, she pulled out a cart full of chips. This is Read more
If you want a tuna sandwich just don?t come here. They put very little. I asked why they put little and they said that?s how... much it?s has. Tried it just in case I was wrong. I can heart taste the tuna. Not coming back here ever again. Read more
I am very disappointed with the customer service I didn?t receive today. I walked in asking employee if they had soups he said... no we don?t do that anymore. I asked him if he knew when they?ll get the soups back he said he didn?t know. I said okay, I waswaiting to be served but the guy was just preparing sandwiches which I understand I waited not once he said I?ll be right withyou he took his time with the sandwiches which I?ve seen him work before he?s good and doing things fast. But today he justwasn?t in the mood and I waited 8 minutes so I just left to flame broiler instead where the took my order quick. Read more
Most times it?s decent but once I forgot my wallet in my car and the worker immediately crumpled up my sandwich and threw it in... the trash. Retrieved my wallet and he had to make a new one. Why not just put the first one on the side and let me get mywallet? I think I was going in there 2-3 times a week so it was surprising behavior. Stopped going there as a result. Read more
The two workers I encountered were extremely slow, took 15 minutes to order three simple sandwiches (not toasted). As we were... finishing up and paying, another worker came in. We left and I took a sip of my Dr. Pepper and realized it was extremely flat soI turned around to switch my drink out. The worker who had JUST come in told me I couldn?t do ?refills? but I said I had orderedliterally 30 seconds ago and I wanted to switch my drink out because their Dr. Pepper was awful. When I tried to explain thesimple situation to her she kept talking over me saying they don?t allow it. Eating my sandwich now I asked for EXTRA mayo and Ibarely have any. Read more
I LOVE the service here. I go twice a week during my lunch time since it's down the street from my job. The people working there... always have a great attitude they make your subway super fast and the guy that adds the condiments has a great personalityalways happy and greeting customer! Read more
Ordered a foot long cold cut and meat was bad. Called to let them know and they are rude, lack customer service even down to... the store district Mgr. Asked for their names a female worker says its confidential. They had no fountain drinks nor ice thatcould explain why meat was bad they didn't have good refrigerators. Read more