Reviews for Mugshots Grill and Bar - Tuscaloosa, AL in Tuscaloosa, AL

Food was a mix of average and good both times we've been. We asked the manager (on a Sunday afternoon) if we could be in and out... in 50 minutes, because we had a hard deadline. She said, "absolutely!" The place was not busy. Seated immediately, friendlywaiter took awhile to ask for drinks, at which point we immediately ordered entrees, too. Food took forever, we had to hunt downsomeone bc our guy disappeared. Food finally came (without utensils) 6 minutes before we had to leave. Got utensils in time tohave five bites and dump stuff in boxes. Unlikely to return. Read more

First time at this Mugshots, the restaurant was very nice and atmosphere was wonderful. The food was emaculate and plenty of it.... My fried pickles were great. The employees were great and very friendly and made sure drinks were always full. I woulddefinitely stop back by next time I'm in town. Thanks guys. Read more

We make at least one trip to Mugshots each time we're in town. Service is great, food is great, and there are so many menu... choices, you can visit often and still try something new each time. We were just passing through town and decided to stop in fordinner. Very popular and crowded but we were seated quickly. We split the patty melt and found it delicious!! Service wasfriendly and quick. Server was knowledgeable about the beers and offered samples before we ordered. Read more

It was a bit crazy! When we got there we were told it was going to be a 40-minute wait. We were seated in about 10 minutes. We... ordered drinks right away and everything seemed fine. We ordered appetizers and everyone ordered their main course for theevening as well. That's when the fun started! The place started filling up. However there were several empty tables with peoplewaiting to get a table, and yet they remained empty. There were at least five tables who had drinks on their table and hadordered, yet had not received any food at that point. It seemed that they had plenty of staff but it also seemed like thekitchen was just not putting the food out fast enough. I saw several tables complaining, and I must say the staff was veryunderstanding. It just seemed like they were overwhelmed. The bartender, who seemed like an owner based on his demeanor, gotinto it with one of the guests who insisted on sitting at a table that was not available for anyone to be sitting at. Ioverheard him telling staff that he was not going to serve him and then I heard him ask this guy to leave. At about an hour in,we finally got our appetizers. They were pretty good. The main entrees followed about 10 minutes later, also pretty good.Overall the food was good, however it just seemed that the staff were in over their heads. It was parent weekend at theUniversity of Alabama, and I feel that they just did not prepare for the extra large crowd that they should have anticipated. Iwould think being a restaurant in the downtown section of Tuscaloosa, minutes from the University, that they would have thisdown to a science. But who am I to judge. Maybe they had five people call out that night, I don't know. In the end the food wasgood but the service was underwhelming. I would go back again when I would think that there would be less crowds and lesspressure to get the food out from the kitchen. Read more

So good, I went back twice in the same week. Glad they had Turkey burgers.

We went to eat last night for the 4th of July. We could tell they were very short-staffed, considering the workers that were... there were running around and seemed very stressed (I work in retail so I understand). There was one guy who was working as thehostess, waiter, and running food. He was fantastic and kept a smile even while under that amount of stress! Read more

Online order. Asked for no fried pickles. Was excited about this burger because I love pimento cheese. Picture was promising.... Husband picked up order, and the first time he got home they left off the pimento cheese and left the fried pickles. He calledthe store, and they remade the burger. He drove 20 minutes there and back. The result of the remake compared to the picture onthe menu online. Company?a definition of pimento cheese is just shredded cheese and mayo. No pimento or seasoning and a scantamount added. Do not recommend to order this burger. Not worth almost $12. Read more

Best burger I have had in 10 plus years!!! These things are so big you will need to be able to unhinge your jaw to eat or yoy... will be using a fork and knife. You get more than you paid for and the beer batter fires were fantastic. The service wasperfect, great atmosphere and service. Food came out faster than I imagined!!! I had the breakfast burger and it was so juicyand soooo perfect! I will come back next time I'm on town the prices are perfect!!! Read more