Reviews for Chick-fil-A in Tuscaloosa, AL
Giving it 1 stars is incredibly generous of me. I waited a HOUR AND A HALF for a grilled chicken sandwich and fries. About 40... minutes in I asked an employee what was up and they said they would check what was up. I didn?t get my food until the managerchecked and it was still 5 mins after the manager knew. Terrible service. Read more
Waited over an hour for my food, went to the counter to ask about it and got my drink and went to class for an hour. Came back... and they still didn?t have it, they were pretty busy so I just assume they never made it. Now I am hungry and sad and $8 poorer:( Read more
I went at 12 when they were completely covered up and ended up having to leave to go to my class after I ordered my food on the... mobile order app 40 minutes ago. Once I got out of class I came back and told them that I still hadn?t received ny food. Themanager made it right and got me my food fast and even upsized my fries for free. They are always polite and I was impressedwith how they handled it after seeing how swamped they were. Read more
I order 1 chicken biscuit at 10:25 I waited till 10:50 watching them hand out sandwiches to people who ordered after 10:30 but... couldn?t give me mine that?s sitting in the slot ready to be handed out. Read more
I had to wait 50 minutes for nuggets. They told me they were making more so I continued to wait. After 45 minutes people that... JUST ordered were getting their food before me. I had to say something and then they gave me my food. They didn't say sorry forthe wait or anything just handed me the bag!! Read more
The service is awful and they need to hire more employees. I understand that it gets busy but I?ve worked at CFA and the guests... come first. Whether it?s refilling a drink or getting more sauce. I received my order and politely asked for a new drink sincethe fanta had no syrup and I was rudely cut off by a ?have a nice day?. In the middle of my sentence! So rude I had to have myboyfriend get it for me. Even then it took him forever, because the employees weren?t paying any attention to their guests.They need more employees definitely. The lines are long and wait times for food is even longer. It seems like there?s only oneperson in the kitchen and two as cashiers. Unbelievable Read more
I waited over 35 minutes for a simple 12 count nugget meal with medium fries. They completely skipped over for after they had... they fresh nuggets out for over 10 minute. Now i have to wait another 10 minutes for my food because they didn?t even bother toask what my name and order is. I usually don?t have this issue with this CFA, but today?s service was AWFUL. I might just starttaking my business to the CFA in Lloyd so I can actually get my food before I miss my class. Read more
This location is absolutely horrible with wait times. I understand that they are usually pretty crowded but the often hour or... more wait times are not justified. Read more