Reviews for Bruegger's Bagels in Tucson, AZ
Bad Management. I was in line for 1 hour since I arrived a little early. Eight people were in front of me. One was taking... orders, one fixing food and one making the drinks. The manager making drinks should have helped out more on the food but no.Some people never got their food and drinks since they had to catch their flight. If you have 2 hours to kill why not. Read more
It was just fine. Great coffee, fast service and we did the lunch bagel sandwiches (turkey + bacon) on an ?everything? bagel... which was really good. Airport pricing stinks, but it is what it is! VictorB Read more
My order was totally wrong. Since this is an airport, odds are customers won't catch errors until too late. Please install a... display so customers can see what is typed into the computer. Grab is sometimes available for online ordering. Today grab wasdown. Read more
I would have liked to try the food here the staff has a hygiene problem. No glove change between handling Frozen product and... fresh product in fact no glove changes at all 40 minutes in line I watched the staff touch every surface in the place includingraw product and then go right back to cooking fresh product and serving it. Then the one dude wandered out of the back emptiedthe tip cup into a paper bag touch two or three bagels and went back in the back after handling cash. The one dude that appearsto be the manager was just kind of standing there while the line was getting longer and longer he seemed to be training someonebut not very well. Read more
This is the slowest I don't care staff I have ever seen. For God sake it's an airport and everyone want b-fast, you need 30... minutes for these people. I know I have stop in a dozen times and same result every time. Super slow service. Read more
I hate writing bad reviews but there is no way around it here. People may be rushing for flights but there is no rushing at this... understaffed, poorly managed bagel outlet. With a line of over 30 people at 5:15am the two people behind the counter seeminglydefied the laws of physics and moved in reverse. I do not believe I?ve ever seen a worse managed establishment. Update - fiveminutes later and the line has barely moved. I?m not sure if I will be able to review the food because I have to board my flightin 11 minutes and I have little hope they will get to me. Final update - I timed from when I placed order to time I receivedmy bagel with cream cheese and egg bagel. Almost 6 minutes. That?s after 30 minutes on line. Read more
We ordered 3 sesame seed bagels - one toasted only - nothing on it - the other two toasted with butter and cream cheese. Our... order came up about 15 minutes later all with butter and cream cheese. When I approached the long haired fellow at the till fora replacement sesame seed bagel - he told me he couldn?t do that - I asked how could they possibly mess up a simple order likethat - no answer - he shoved a regular untoasted bagel in a bag and passed to me - I then asked the woman behind the counter whowas making the bagels how a simple order is messed up like that - no response from her - the long haired fellow then looked ather and said ?don?t worry about it? - I said well you all should worry about it - he repeated himself to the woman workingbehind the counter! This is not the first time our orders have been messed up at this location - they have a captive airportclientele so they have no reason to care as choices are limited at the Tucson International Airport for food services. They willnot get our business any more!! Read more
Excellent bagels. However, poor management because I waited 40 minutes from getting in line and receiving my bagels.