Reviews for Baskin-Robbins in Tucson, AZ
The inside is warm and the ice cream did not have a label on them. The ice cream area was really quite messy. We still continue... to buy cakes from them but it would be nice if they kept it up a bit more Read more
I have been coming here for years and it has been just ok, but after tonight I felt I needed to submit a review. Upon entering... I was immediately aware that the store was dirty, not messy because they just had a rush, but dirty. It was obvious the floorhad not been swept or spot mopped all day or more. The ventilation vents and ceiling tiles were filthy with dust. Windows anddoors were dirty, streaked and smudged. 90% of the ice creams were not labeled. Tubs were not scraped down and cleaned. Many icecream flavors were empty or almost empty. Cases were in dire need of a defrost and the glass was dirty inside and out. Fudgeheater was a mess. Topping jars were almost empty and dirty inside and out. Cake case was barely stocked. It really was hardto look at this store in such a shambles. I am a prior Baskin Robbins store Manager and this is just not how the Brand shouldbe represented. Read more
The staff was really nice and the cakes were beautiful! I have the butter pecan ice cream it was yummy
Not sure how "Three scoops of Chocolate Chip Cookie Dough Ice Cream with layers of hot fudge and cookie dough pieces, topped... with caramel." As advertised on your menu turned into a single scoop of cookies and cream with hot fudge on the bottom of thecup. Doesnt seem like rocket science to me. This was at the Broadway camino seco location on monday evening. Read more
I was in earlier for my favorite treat when I noticed a new young gentleman and another girl working. The gentleman jumped up to... help me and greeted me with a genuine smile on his face. His customer service skills left a smile on my face. I think his namestarted with a D (it's an unusual name). On the other hand the girl hardly looked up or at me and when she did, there was apermanent glare on her face and she gave me the vibe that she didn't even want to be there. In fact she was very rude. It wassad to see one employee doing all the work and being so kind and humble about it while having to work with someone thatobviously doesn't care about her job. Thank you again "D".. you brightened my day and I will surely be back to see you! Read more
Staff was friendly and efficient but I ordered 2 large cappuccino blasts and the drinks were only about 3/4 full, maybe a little... more. This has happened once before on a delivery order. Need to work on consistency. Read more
First the manager was just so friendly kind and helpful. I wanted to try 2 flavors and she suggested kiddie scoops. Perfect for... me. I tried a small cone with chocolate sprinkles and 2 kiddie scoops and it was perfect. There are 2 nice clean tables outside.What a fun and delicious experience. Will definitely come back. Read more
friendly customer service and great location near to Broadway TrailHead to sooth yourself after long walk. What a great place... ???? Read more