Reviews for Great American Cookies & Marble Slab Creamery in Trussville, AL

I went on Friday, December 2nd at 9pm. The store is not supposed to close til 10pm. Jarold and another female (who stood there... leaning on the counter on her phone) were working this night. They had the open sign off, so I had to walk in and confirm ifthey were actually open or not. I ordered my ice cream and Jarold proceeds to tell be that I can?t get mix ins because healready cleared the slab bar. Again, I went at 9pm, 1 hour before they?re supposed to close. I am very disappointed with myexperience. Read more

The managers are happy. The employees are happy. The customers are happy. Yeah eat here.

Customer service is less than ideal. But the ice cream is still as good as the other Marble Slabs. Butter pecan is always my go... to. The salted caramel cake was good, too. This is the best ice cream company in the area. Great American cookies are good aswell but I didn?t order any this time around. Read more

If I could give this place 0 stars I would. Waited in line for 1 hour to get up to the window and have nothing of what we... ordered. Terrible customer service. Read more

This use to be my favorite Ice Cream shop to go to, until my unpleasant experience today. Usually, I do not write reviews, but... this experience left me quite annoyed and irritated. I, personally, chose Marble Slab because they advertise UNLIMITEDTOPPINGS. Well, today I was limited on my toppings. I have been going to this ice cream shop for years now. I always get thestrawberry shortcake and I have always asked for a kiddie side of extra cake chunks to go with my strawberry shortcake Sundae.It has never ever been a problem as long as I have been coming to this store. I have supported this business for a while, I haveeven purchased a birthday cake from them. Well, today I go in for my strawberry shortcake sundae, and I asked for extra cake,and was told no, and I was also told by the ice cream serving girl that it was not good business management. The girl who toldme this, acted as if I was asking her for her personal cake. I was taken back, it shocked me that she said this, when MarbleSlab advertises unlimited toppings. Secondly, no one asked her about her expert opinion on business management. It was a verydisappointing experience. Thirdly, the cake that was put into my sundae were crumbs, not the squares that I?m use too, andlastly, the freezer that they kept the ice cream in was broken; my ice cream was a milkshake by the time I finished it. I planto also notify corporate of their employees who serves ice cream, making suggestions to customers about Marble Slab businessmanagement procedures. Overall, I was disappointed in my Strawberry Shortcake, the ice cream melted and I was given cake crumbs,and I was also very much so frustrated with the lack of customer service and having the ice cream girl, with blonde and blackhair, I believe she also wore glasses, to argue with me about a policy Marble Slab advertises, and to talk to me about businessmanagement practices when I?m just coming in to enjoy my Strawberry Shortcake Sundae, with extra cake chunks Read more

Marble slab was good but the ice cream girl had an attitude problem I asked for a banana split without bananas but add brownies... she wanna give .e 3 flavors of the same ice cream instead of asking me what kind, then puts all that ice cream and toppings in acup instead of the banana boat Read more

Arrived an hour before closing and they had already stopped using the slab so they would not do any add ins for us. Also acted... like the milkshake machine was done for the day even though I think they would have made a milkshake had we ultimately asked forone. We ended up just getting 3 cones and 1 cup, and good thing we did because there was only one spoon left. Can?t figure outhow this place can?t keep plastic spoons but apparently they can?t by reading the other reviews. It would have been bad had weall got cups instead of cones. Also smelled horrible in there from chemicals maybe. Maybe they cleaned the floors andcountertops for the evening an hour before closing, I don?t know. Chairs where already up on the tables like they were closing.It seemed apparent that they were all ready to get out of there as fast as they could and we felt the same way. We almost leftwithout getting ice cream but didn?t want to be like. Ice cream was pretty good so 2 stars instead of 1. Read more

Awesome location with the best ice cream and cookies. The customer service is awesome!