Reviews for Sonic Drive-In in Troy, MI
I visited Sonic drive-thru on Sunday Sept 4th. The customer service was phenomenal. I had my grandkids in the car and they had... 'special' orders????, the lady was very patient. Our order totaled $31.07. I got to the window and my order was delivered with asmile. They even offered to give our dog ice cream. MY ORDER WAS CORRECT. MY GRAND CHILDREN WERE HAPPY, AND IT WAS THEIR FIRSTTIME EATING SONIC. The food was good!!!...I wish I could say this about other fast food establishments???????? Read more
The workers are EVIL !!!!!! Snatched my money and cursed me out. I?m a rather small female and I took my children to this... establishment for eats & treats. Just to be dogged out by employee AND MANAGER !!!!!!!! I have social anxiety so the way I wastreated while ordering didn?t allow me to order correctly! Couldn?t even ask questions about items I ordered. I?m allergic tolettuce and I was scared to even ask to have it taken off. Definitely traumatized. Don?t eat here !!!!! Read more
This Sonic location is AWFUL. My husband and I have come here twice, and it was bad both times. The last time we went, the woman... taking orders sounded very bored, and was unable to understand my order despite my best efforts to speak clearly. When wereceived our Coke and Dr. Pepper, they were both EXPIRED. The drinks literally tasted like sour milk/throw-up. I doubt we werethe only ones to order Coca-Cola and Dr. Pepper from this location, and I am surprised there are not more reviews about thisissue. We love Sonic, but this location needs help. Read more
There is always something wrong when I order. Unfortunately its the only one near me. Do want ketchup with your fries? Do want a... spoon with your shake? Even after I tell them in drive-thru, 90% I have walk to the window and request agian for selected itemsor have them remake my burger because they forgot to leave mayo out. Great burgers and shakes though. Read more
First time going here. Absolute horrible customer service. Waited 15 minutes to order. Once I got to speaker to order a shake... the lady rudely told me they can't make shakes because too many people ordered them and now their "runny". Sounds like purelaziness to me. This place needs a turnover in management according to the amount of horrible reviews. Attitude reflectsleadership. Read more
I usually avoid this location because of past experiences never being good anyways, and wish I'd followed my policy of driving... further to the one on van dyke and 16 mile tonight too. I ordered a medium Oreo blast with cookie dough pieces, caramel, and hotfudge thru the app mere minutes before pickup(ordered from Kroger parking lot on 16 mile before heading straight there). UsuallyI don't make a big deal of things if one maybe two things are wrong. But what I received was unapologetically wrong, pretty muchan insult; a random small Oreo shake with caramel(could only tell it had caramel because there was some on the side) that Ifirmly believe the staff found on the counter. Possibly an order through a food delivery app because it still had the sonic appsticker on the lid. I didn't realize it was wrong order until arriving at home because I was sharing with my toddler. Sheenjoyed it I guess, just know I gotta go elsewhere for quality ice cream, either different location or franchise. Read more
Well!... I only came out here because I kept seeing those commercials. ???? But it was definitely not commercial worthy. Lol We... pulled up to the Drive-thru and the employee taking our order was dry, we placed our order and we got the food before we got ourdrinks. So I knew the food was going to be a bust. We parked and opened our meals, I was right... ???? The chicken tenders washeat lamp temperature and not enjoyable, the burger was meh. BUT!!! The best part was the slushies, and the tots weren't thatbad either. When you go to spots like this make sure you take someone you can laugh with. It won't make the meal a completebust. Read more
Very Very rude cashier. I couldn't even place my order at the drive thru speaker. We literally just pulled off. She was on the... speaker talking to another employee using profane language. We waited. Then she proceeded to take my order . She greeted...How can I help you .. No problem. Then she just kept asking in a rude tone... Anything else, I told her I had several thingsbut she just kept saying the same thing...Anything Else. When we pulled up she was cussing about people pulling off. We did thesame. I understand why now. I'm sure we just won't return. Very Poor Service. Read more