Reviews for Baskin-Robbins in Troutman, NC
Terrible
OMG folks. $10.00 for 1 quart of ice cream. That's $40.00 per gallon. They'll be out of business over the next 2 years.... Guarantee it! Read more
I asked for a latte and just got flavored coffee
Rude staff! And clearly you guys need to update your hours posted on doors and windows. We stopped by on Sunday September 26,... 2021 at 1:30pm to purchase a ice cream cake for my niece. Both lobby doors were locked to avoid customer entrance into thelobby. Finally a staff member came to open the door to tell us that lobby was closed because they were short staffed. I don?tknow how when we clearly saw about 5 people inside. We asked him that we wanted a cake and if we could look at them to purchaseone. He said we had to drive through the drive thru and they could show us the cakes through the drive thru. Clearly this wouldcreate more work for them and made no sense! All we ask for is to look at the cakes and then we could drive through the drivethru to purchase it. Not to mention he was rude and seem to not care. Never coming back here again! Read more
The worst customer service I have ever experienced. If I could give it 0 stars, I would.Tried paying with a $50.00 and was told... they could not take a $50.00 for a $37.00 transaction...then pushed the sign to my face so I could read it. This is the secondtime I have walked out because of rudeness and this is the last. Come on Troutman...we are a small community and we expectbetter than this. Read more
Update y'all hours, ya close at 8 on Sunday
I?ve tried twice to take me nephew for ice cream at this store. Both times around 7:30pm. Both visits I was told the ice cream... machines were shut down for cleaning. This seems crazy that an ice cream store would shut down all of their ice cream machinesan hour and a half before closing time. Thank goodness McDonald?s was open and serving ice cream. Read more
