Reviews for Big Chill Ice Cream in Trophy Club, TX
Great ice cream and very quick. Went in as a huge group, but Alexis was very quick and did great even though it was her first... day on the job!(Sorry!) Read more
Alexis had the best customer service at an ice cream place I have ever seen. She served a huge crowd on her first day and did an... excellent job plus got the orders right and was really quick!! She also went over closing time just for us. Read more
Alexis was great! Best customer service, she served so many people so quickly!
Thank you to the business Big Chill in Roanoke. I went into purchase some ice cream with my wife and son. I have a service dog.... When we went in, I was told service dogs are not welcome since it is a small shop. I WILL NOT SUPPORT A BUSINESS THAT DOES NOTSUPPORT DOCUMENTED AND CERTIFIED SERVICE ANIMALS. We were told we could eat outside, which is great, however we couldn?t orderour food because it was inside to do this. Service dogs are an extension to the disabled person and she was not trouble at all.Not shaking, slobbering, nothing to cause anything to be unsanitary. We also stood by the windows where we were not by thecounter. Maybe think about this when you do not allow service animals. People with service dogs are just like having aprosthetic. You would never tell someone they could not bring their prosthetic in with them. Service dogs are not emotionalsupport animals. They have a certification from ADA to support an ailment a person has. There are laws to protect them but wewould rather just walk away and not support it. Read more
It the best to cool off and really nice works I recommend coming here
This place has very good people and ice cream. It?s BUSSIN?. This place is so good whatever flavor you want it turns out better... than you expected to be!!!! Read more
We are new to the area.and took our nephews here for ice cream on a hot day! The staff was more then helpful and friendly and... the ice cream was awesome! They told us a bit about the area and about upcoming development. The kids were so happy and sowere we. I definitely recommend this ice cream place especially for families! They even let the kids sample the ice cream theywanted before they ordered and had super cool kid flavors a long with traditional flavor. Our family will definitely be comingback! Read more
Had the cappuccino crunch and was BLOWN AWAY. Super nice staff and generous scoops. Can't wait to come back!