Reviews for Wendy's in Traverse City, MI
Would give 0 stars if possible. Paid for an order ahead of time on the app, they said we still owed money at the window. They... needed to see the order on my phone so I showed them and my phone fell out the window and broke. The incompetence on the workershere cost me a lot of money. Never coming back. Read more
Will NEVER go back to this location!!! After complete incompetence and failing to take my order the cashier THROWS MY DEBIT CARD... at me! Sorry you can?t complete your extremely basic job (that you think you deserve $20hr to perform) Sad thing is a friend ofours warned us about this employee at this location, because the bad service is that memorable friends warn friends, however itwas on the route home. This is beyond unacceptable. Can?t say much more for the older female manager who is always hateful inthe drive thru. This entire location should be restaffed. If I could give you negative stars I would! Read more
Morning drive through could use more training. Being told "order when ready" without even a hello or good morning is kinda... annoying. Also being told my amount without anything like "Your total is $5.55 and we will see you at the window. Thank you!" Isalso annoying first thing in the morning. Went to mcdonalds to get drinks because i didnt want to go back through the line tolisten to it all again. They said thanks and have a great morning. Read more
Stop by and bought the family dinner, which we know isn't cheap for a family of 4. They were out of a certain cheese no medium... fries. Anyways the (I think) manager, Matt handed me one bag with my son's food as the lady got us our drinks. As I'm sittingthere waiting for the rest of our food, he asked what we were waiting for. I told him the rest of the food he processed to tellme he already gave it to me, so I told him I didn't get it and offeredfor him to come check my truck. As he's calling me a lierhe turned and looked at my other bag on the counter. Very very POOR customer service. Read more
Went to the new Wendy's and I will say I was impressed. The staff was so kind and professional plus the manager was amazing. ... Building was very clean huge plus (that tells you something when they keep it clean). Ordered food and it was delivered fastand delicious. We will definitely revisit again. The employees need to be recognized for their professional and kind attitudes. Atmosphere was full of positive energy ???????????? Read more
My family and I stopped to grab a bite to eat after an appointment. We got our food fast. The cashier was helpful and patient... with me while I figured out what my kids wanted. Read more
Wasn't given napkins, fork, coke was horrible tasting like it was bad, and the buns on the 4 junior bacon cheeseburgers were... old, hard and dried out and big chuncks of the tops were flaking off. Worst Wendy's I have ever been to, and this is the brandnew restaurant. After spending 28.00 on a coke, salad, 4 junior cheese burgers and a fry that much shouldn't have gone wrongwith my order. First time T this new location, and I will never go back. Read more
Editing to add that my husband didnt recieve what he ordered he asked for a meal and then an extra side of fires. We only... recieved one side of fries. Went to wendys tonight because we didnt feel like cooking we always are sure to be polite andpatient as we know how understaffed fast food is. When ordering my husband couldnt understand the woman at the window, she wasmumbling and sounded miserable, he said pardon and she repeated louder and more rudely but that was whatever. It was when wewere at the window when this older woman didnt say a single word and started tossing out the items she gave my husband the wrongdrink so he said he ordered a coke she took it back and his card and went back and coke the coke tossed that and the food outwithout a single word my husband said thank you! Qnd she closed the window. I understand the frustrations but this kindabehavior is absolutely unacceptable especially to customers who are trying to be kind and patient! Do better wendys! Read more