Reviews for Cold Stone Creamery in Tracy, CA
Ice cream cake was not good. Tried to place order and it was their options were from cakes available in freezer. They didn't... offer custom or ask flavor. Not a good ice cream cake option. Lacks customer service. Read more
Extremely rude employees. Dont know how to treat customers. Rolled her eyes at me. I was waiting for an online order and I... understand the store was busy but I was in no way rude about it. Literally all I did was look in their direction wondering whenthey would grab the order that was already made a long time ago from the freezer and hand it to me. The only words I said werethankyou and upon saying that the girl said nothing back and gave me a huge eye roll. Ridiculous Read more
To the manager or corp. why have the employees wear gloves when those gloves are handling money, then cross contaminate... everything they touch? Especially grabbing graham crackers that have a scooper but not even use the scooper? What ever lady wasworking tonight needs to be retrained to not get people sick. 10 pm 5/13 Read more
I just got back home after ordering two signature creations in the I love it size. Once I opened the lid, I realize they served... one of my orders in the I like it size and then inserted it in the I love it size. They could have honestly just said theyaccidentally made the smaller version but they charged me for the bigger size anyways? Read more
These guys are really awesome Their service is really good And Ice creams are really love it they are very pleasant and cheerful... in attending to customers. We had to wait due to the 4 people inside the store requirement but it was totally worth waiting for.Don't forget to tip the staff if enjoyed watching them make your treat. Read more
I have had the most pleasant and wonderful experience today. Despite the crowds and heat outside the employees bustled and... worked diligently. I was helped in a timely manner and received amazing customer service from one particular employee. Her nameis Amelia L, and she did a phenomenal job. She was pleasant and helpful. Her customer service was some of the best I've had, andher entire demeanor was positive. Read more
To me the ice cream was a little to soft I'm not sure if it's always like that or if it was because it was just a hot day. The... staff are friendly, and the store is neat. They have a lot to offer more than others that I've seen. They have Carmel apples,chocolates, and ice cream cakes. Read more
Got the seasonal Treat or Treat mix, and I LOVED IT! My family all enjoyed their ice creams, the customer service was pretty... good, and an overall amazing trip! Dunno why so many other people didn?t like their ice cream and service. 5 stars, definitelycoming back sometime! Read more