Reviews for Insomnia Cookies in Towson, MD
Ordered and told it was delivered. Not anywhere to be found. Called and no one there to answer. Hoping they can correct this,... but hopes aren?t high. Don?t know why I order from this place. Had only been a handful of times, but God knows more than halfof those times it?s either late, box is tampered with (delivery driver putting his greasy knobs all over the orders), or hasn?tbeen delivered. Then when I?ve called for a refund, I just get some attitude from the employees. No idea how this place stays inbusiness with such idiots working it. Just avoid this place at all costs. Read more
Delivery arrived 1.5 hours late and cookies were room temp. They also tasted very, very off/nasty -- not sure if the taste is... because the cookies weren't warm by the time they arrived or if insomnia changed their formula. I'm pretty shocked to be honest.After numerous terrible experiences with insomnia delivery, if you aren't willing or able to venture to the store yourself andget the cookies while they're still hot, it definitely isn't worth it Read more
Let me wait in line and order before telling me no cash. What a waste of time and they were out of half the cookies I wanted... anyhow. Maybe other locations are better but this one is extremely disappointing Read more
Best cookies in the world! The snickerdoodles will make you just crave more and more of them. This location has always has good... quality food. Parking...ehhh that's a bit of a pain sometimes but worth it for the cookies! Read more
I ordered cookies from here and was not texted or notified when my late cookies finally arrived. I went outside of my house and... they were on the ground, opened and covered in ants! Grubhub said it?s not their fault or the drivers so I lost $20 and Grubhuband Insomnia lost my respect and me as a customer. Could?ve given the Refund or better yet rang the doorbell, called or textedto say the order arrived. Could?ve put it on the table and not the floor. Read more
I went at 11:30 to get an ice cream sandwich and was told they don?t do ice cream cause they were about to close. They close at... 1. It should be on the menu that an hour or two before closing they don?t serve ice cream or any ice cream related products. Ileft came back the next day 15 minutes after they were supposedly open. The doors locked, no one is in there and there no noteon the door saying they?re closed for the day. If this is their normal I?m glad I haven?t tried their cookies yet. Read more
This place is terrible, super slow, a mess. The woman behind the counter was polite but seemed not to know how to work the... register or where anything was. They were completely out of ice cream. The guy in front of me gave up after they were out of his4th request. We?ve also had bad experiences with gift orders. It just seemed dirty and disorganized, like there is no managementor training. Avoid this place and this franchise. And if you are going to charge $1.75 to $3.50 for a cookie you should at leastget a fast and friendly experience. Good cookies but not worth the price or hassle. Read more
Since no one else wants to say it I guess I'll be the one to tell you what the real problem is: it's the homiez that work here.... They are rude, lazy, and incompetent. They will actually argue with you. I used to order dozens of cookies a week from thislocation for business functions but im done. Unless there's a major staff change (who am i kidding) I won't be back. Read more