Reviews for Second Cup Café in Toronto, ON
The first time I ordered a hot chocolate and they were out of whipped cream, which was probably just my bad luck. So the second... time I ordered a cold drink and asked for MINIMAL ice (because shops tend to still give me a lot of ice when I just ask for lessice). Well here?s what minimal ice looked like; I found out after finishing the drink within 3 minutes. Did they think ?minimal?meant ?extra?? smh just giving people more ice and skipping out on actual drink Read more
When you order a light ice or no ice drink, they wont fill it to the top. It's a really cheap tactic to be honest, I wont be... ordering their iced drinks again. Even starbucks will fill the cup to the brim if you ask for a light ice or no ice beverage. Read more
I decided to try one of their lattes here and took it home. After my meeting, I opened the lid and the cup was only half full.... I'm guessing 50% of the cup was filled with foam because I didn't even take a sip. Pretty disappointed and annoyed that I had towalk all the way back to get it fixed. I arrived and told the girl with brown hair that my drink was half full. She looked at melike I did something to it and the first thing she asked me was,"Why would you take so long to come here now when we made youthis drink like half an hour ago?" I was shocked that she even asked such a ridiculous question. I have a job and I didn'trealize until after my meeting - people get busy, and the walk is also a pretty far distance. Then another asian girl took turninterrogating me, with questions like, "I remember filling it up fully, did you take a sip?" Seriously, be professional andjust fill the cup up - why even argue with the customer about something that takes a minute to correct? Anyway, 5 minutes afterarguing it was finally made. Turned out the same, 50% foam. I clearly didn't drink the first one. I get lattes all the time andthis was excessive. The asian girl ended up adding more milk for me. At the end, I told the other brown haired girl that sheshouldn't be arguing and accusing a customer like that it's really unprofessional. She ended up talking back saying, "Well youshouldn't be rude to your employer. You can take it up with my manager if you want to." And walked away. Never coming back hereagain. Read more
this is the best coffee shop in the world. I love to eat their treats and drink that sweet coffee. The staff love to engage you... in long conversations so I encourage lengthy chats! Read more
This second cup location actually care for their customer and provide excellent customer service. They prepare their drinks... really well and have fresh snack selection. All the staff are amazing!!! Keep up the great service! Read more
After 3 visits to this place, my observations: 1. Staff always seems confused in taking orders, usually needs reminding so that... you are charged correctly and get the right coffee as per your order. 2. Coffee can be a hit and miss. I agree this is notStarbux, but still its second cup. 3. With the price being asked for a cup of coffee, I expected better quality and service. Read more
Had the worst experience ever in this location. Staff was rude to me saying that my online order didn?t go through and every... single time the see me after that give me hard time by withholding my online ordered coffee and saying in front of the othercustomers that I haven?t paid for my online order the other day even though I showed them the proof of the payment. They evendon?t understand on my end every thing looks correct and they ask me to call customer service to resolve that!! Over $5 !! It?sunbelievable! I would not go there any more even though Ive been their customer since last year as I work next door. I?ve beeneasiest going customer to them. Always order online and show up for quick pick up. I will be going down stairs to starbucks as Inever had that experience there. Even though I order in wrong location starbucks always takes care of it on their end for me! Nosurprise starbucks ranking is always higher to all of coffee chain. Read more
Little expensive but taste is good