Reviews for Tim Hortons in Tonawanda, NY
Passing through the area & daughter needed a light dinner so ran through drive thru to grab a sandwich & drink for her, cold... drink for me & sweet snack for the husband. Quick line & service. Drinks tasted good, daughter loves their Ham & cheesesandwich & hubby always loved the apple fritters. Read more
Absolutely amazing coffee
Girl taking orders in the AM was so EXTREMELY rude I was beside myself. I?ve never written a review until today and I can easily... say this is the worst location I?ve ever been to in terms of staff friendliness. Corrected my drink because it was wrong on thescreen and the girl taking my order talked to me in such a condescending manner I almost drove away. The lady at the window wasno better and then I overheard the girl who took my order being rude over the headset to the car behind me. I?ve just never seenpeople so bitter in my life. They also proceeded to tell me that coupons ?don?t always work? with an attitude when I asked whyit didn?t come off the receipt. Not too sure how that works. Read more
Went through drive thru ordered everything was great until I was handed only half of my order and said have a nice day. I... informed female that I what missing and she stood staring at me. I repeated and she replied with a major attitude and hadunprofessional facial expressions then stormed off. Could not believe her behavior. A male approached with an item missing Itold him about her attitude and behavior he told me there was nothing he could do. She came back threw the rest of my order atme with even more attitude. Being that I worked in the same industry as they are now for several years I would have been firedor seriously repremanded for such lack of professionalism. The manager obviously needs to work on this and how to handle asituation or correct there mistakes. Absolutely horrible service and attitude. Management needs to get to work. Read more
Plain Bagel with cream cheese was not toast. They just threw the hash browns in the bag like a rag dolls like usually comes with... wrapper around what some one gets sick from tossing the hash browns just ridiculous. They all have an attitude .the coffee waspost to be triple triple with shot vanilla there was no sugar or creamer in it. Just lucky I don?t ask for refund. I?ll justmake sure my family and friends don?t come to this location. Read more
Went to this location and ordered a vanilla cream cold brew, when I received it at the window it looked nothing like a cold brew... I pulled around and walked in and asked what they gave me and the male employe at the counter said a cold brew. I explained tohim that it was not, and with an attitude he made another, again wrong. I asked for the manager and explained to her it waswrong. She made me one and again wrong. I then drove down the street to the next tim hortons and ordered one and it was perfect.I returned back to this tim hortons and showed them the proper way it should be and request my money back. Staff here is rudeand dont know how to properly make there drinks. I WILL NOT BE RETUNING HERE !! Read more
Fairly quick service. Prices vary greatly from location to location, so beware. This location does not have the double chocolate... donuts that every other location has.. big disappointment. Read more
This chain was good before Burger King purchased them, nothing but down hill since. This location doesn't sell peanut products... any more, hmm I wonder why, your guess is probably the same as mine. Also apparently all the chickens in the world got COVIDand died as they don't have chicken ether. Update 10/08/22 still 1 star slow as Molasses in the middle of winter, find adifferent one. In the drive-through for 10 minutes with three cars ahead of me. Read more