Reviews for Arby's in Toms Brook, VA
Slow custumer service almost 10 minute to get my order and 30 minute give food
Waited at counter for 8-10 minutes no one acknowledged I was there, so I bought food from Loves. Sure do miss my beef'n cheddar
Great team of ladies on the line and in the front. Someone needs to go in and fix their ceilings.
I'm hooked on their Crinkle Fries and cheese cups!! My Dad likes their chocolate shakes. They r very friendly and the line moves... pretty quick. Read more
Short lady was very rude told me to go eat somewhere else. I was asking if they were closed because I overheard someone telling... her why she?s selling curly fries if the fryers are off. Waited 20 minutes in the lobby to order and she told me ?bye bye gosomewhere else? I don?t like their meat products but I do like their chicken so I didn?t want to buy some 30 minute old chickenthat had gone cold. They cooked a lot of product to shut off the fryers instead of leaving one on. Wish I could give them 0stars Read more
Only reason for the 3 is because it is obvious you have a crew that works hard and is attentive and one that doesn't. The one... that doesn't care never gives me cutlery with my Mac n cheese and always has an abundance of chicken nuggets pre cooked thathave been sitting to long. Read more
I stopped in for gas and decided on lunch. I wanted to say, thank you for the fantastic food and atmosphere! During this time of... staff shortage you have been able to hire/retain an employee that is fantastic! Elena F. ?????? (crystal) Was cashier, drivethrough and fry person. There was a person in the back preparing sandwiches but Elena was handling ALL of the customer serviceand she did so with an up beat attitude. There were several food items not available due to a truck non delivery but she handledevery customer so well that I didn?t hear anyone get upset with her! It was fantastic! I wanted to jump in and put her orderstogether for her. She definitely should be recognized, promoted and appreciated or someone is going to grab her. If I was localto the area I would definitely offer her an interview. I heard someone call her Crystal even though my receipt said Elena F.She may not have been able to be signed in to multiple cash registers at the same time? Take care of this employee, She is agem. Read more
Crew is friendly and the beef sliders are great the cheese melted just right on the meat and bun.