Reviews for Sushi Shop in Timmins, ON
UPDATE: After contacting customer service, they have made up for the errors. I will be giving them an other chance. The food... would be good if it was made right. Seems to be every time I order a roll. It's missing something; either masego or sweet potatostrings. I always have to call back, this time they offered to ship me masego. If they would offer to send me the full roll withthe proper ingredients maybe I would keep ordering from them. Read more
I ordered 3 items for pick up, one of which was deep fried. Was told 30mins. Ok np. After exactly 30 mins I go to pick up my 3... items. 1 item was missing on my order...lo and behold its the deep fried item. So I wait another 5 mins for my order to becomplete. Paid $40 for my order. Upon arriving at home and starting to dive in, I notice something significant missing from mydish. I called them and they said yeah we can't get it from the supplier so we omit it. I said well had I know upon placing myorder over the phone I would have ordered something else. So now that's 2 things wrong with my 3 item order. I asked so what doyou do in a situation like this, during covid where I can't dine in and im already at home. "I'll send you a new one. What wouldyou like?" Placed my reorder of a new item. She said we will send it when it's ready. They close at 7pm. At 659pm I called andno one answered. Never got my replacement. Thanks for the poor service once again! Oh, this kind of thing has happened severaltimes at this shop. I only order there because it tastes good. Service sucks!! And that's putting it lightly. Read more
August 28, 2020: I?ve always raved about the selection, freshness and taste of any item on the menu. I realize 2020 has been a... very difficult year for food establishments but today?s experience was abysmal and just plain disgusting. I ordered an Inferno,rolled so poorly they looked like they?d be smooshed before placed in the takeout container. The tuna tartare maki was inediblebecause it was much too spicy and couldn?t taste anything else (that says a lot coming from someone who thoroughly enjoys spicyfood and is quite liberal with the wasabi). The biggest disappointment, because it?s my ultimate favourite item at the SushiShop, the squid in the spicy squid salad was hard/chewy. And to add insult to injury on a fairly expensive tab (nearly$60...including a tip), the salmon on the Volcano was barely seared and although they gave me an astronomical amount of wasabiand ginger on the side (don?t know what that was about), I had no soya sauce containers. None! As for sanitation, in a time whenmasks are mandatory in indoor public places, while the cashier had her mask on (and I had mine), the other employee, the onemaking rolls, was wearing her mask below her chin.I should have said something right then and there but this is such a hottopic, I held my tongue. So this ?experience? gets a big fat ZERO! Read more
Good food. Was able to accommodate vegan options. The tempera is very small for the price maybe like 6 very small pieces. Not a... good value????. Other than that it was good Read more
First time ordering. Not the first time having their food but its amazing food. And fast amazing service. The girl that took my... order was asking questions to see what i liked to help me choose a good meal and she helped so much. I also walked in at 11:30and all their combo boxes were prepared and fresh just like they advertise. I would highly recommend this place if you wanted awonderfully priced sushi meal on the go. I also want to say that the spicy rolls are amazing. Not to spicy but just enough sothat there is a bit of heat to your mouth but doesnt over power the flavour Read more
For the most part, the food is great. I like the selection of rolls is far better than Osaka, which I find very greasy as... they're all dredged in Tempura. Sushi Shop is fresh and reliable. Which can't be said about the service. Staff are complacent onthe phone and often forget items like soy, ginger, and chopsticks. *sigh* Still, worth ordering from though. Read more
I think the sushi is way better than Osaka and much easier to order. The menu has photos and a very good description. Something... you don't get anywhere else in town. I have never had an issue with freshness and I also think the pieces are way more creative Read more
ever answers their phone, and one day when i went in the staff muted the phone cause they didn't want to take any orders.... Not... a way to do business Read more