Reviews for Cold Stone Creamery in Thousand Oaks, CA

Ordered an ice cream cake online, upon arrival they said they never received the order so they pulled one from the shelf and... wrote on it. It looked like the cake Hagrid made for Harry Potter. Read more

The staff were very nice but not trained properly when it came to promotions and allergens. The order they did things was very... inefficient, and a lot Read more

The people working at this establishment are wonderful. They made my visit such an easy choice. It was incredible.

You can't beat a good bowl of ice cream, particularly on a hot day. Especially when it's custom built to order. Lots of... "toppings" available to be mixed in. Choose your own favorites, or choose from the menu. You can't go wrong off their menu. Read more

Wow, I can't even believe how awful this location is. Out of so many flavors, including Chocolate... what kind of icecream shop... doesn't t have Chocolate icecream??? Unclean, unprofessional and Ill never be back. Read more

Disgusting, everything is falling apart and the ice cream is terrible. The mango sorbet was strangely off putting in a chewy... sort of way. No health and safety regulation sign, and when I asked the young man behind the counter just shrugged and said hedidn?t know. The staff were lovely, but this place nasty af Read more

Brought my grandson as a treat for his birthday. A young lady came rushing from the back and seemed very annoyed. Asked us... very curtly what we wanted and when my grandson said vanilla she seemed even more annoyed to announce that they were out ofvanilla. The other young lady there seemed to be embarrassed at her co-worker's attitude. We bought 3 different flavors, totalwas $19.47. Gave her $20.50 and had to tell her what my change was as she clearly could not do simple math. Let me also mentionthat she had long dark hair with a white streak which was NOT tied up. I will definitely NOT be revisiting this place EVER. Read more

I've had Coldstone ice-cream in many palces. But this location is not up to their standard taste. The guy who served me, was... not able to make the taste of their regular signature ice creams. In general the staffs used to be friendly, but not here. Read more