Reviews for Tim Hortons in Thorold, ON
Looooong wait in drive thru. For fun I started timing people in front of me. From the time the car ahead of me pulled up to... the speaker to order til the time he left that speaker it was 4 minutes and 9 seconds. Once you're in line you can't escape. There were 4 cars ahead of me. I see... machines are down, cash only. But why so long to wait for service? Read more
Absolutely disgusted with the customer service or lack there of, that I experienced. Over 5 employees working behind the counter... and after waiting ten mins with nobody in front of us, we are greeted with "I'm on my break but I guess I'll take your orderanyway" attitude and eye rolling. Clearly this Tim hortons needs to spend more time training their employees on proper socialskills and they should implement a rule that their employees are off the floor while on break. Save yourself the uncomfortableexperience and go to the one down the street on Montrose. Read more
Worst service ever. Order a tea and got cup of coffee with a tea bag in it. It took twenty minutes to get the pick up window... only to have to repeat our order. Then they still manage to screw it up. As a side bar there was only one other car ahead of usand nobody in the store Read more
One of the worst customers service ever!! I order a bacon breakfast sandwich on a croissant and I get home to eat it and they... grilled the croissant which I didn?t ask them to do and it was burnt Black!!! Waste of money and gas!!! This is not the firsttime this has happened to me and I?m sure it won?t be the last either. Read more
Limited selection of baked goods, but they do have a constant change out so everything is fresh. Drive thru is usually busy, but... quick. No inside dining. Washrooms are part of the convenience store attached to the timmies. Staff are friendly, especiallyMatthew. He's new, but definitely someone who will do well in any position working with people. Read more
Slow speed is what this restaurant has always been in. Slow is not the main problem, once I asked for a large cup of coffee and... I was given a medium cup. I asked if this is a large cup? They answered yes. It's not my first time drinking coffee at here,and I still know the size of the coffee cup. The second time was yesterday, I asked for a super big cup of coffee and I got abig cup. This kind of shopping let me feel uncomfortable Read more
Have been waiting in line now for over ten minutes with only 3 people in front of me I have now been waiting at the window for... my order and it's just 4 drinks no food for over 5mins this is not acceptable... after 4 minutes of waiting at the window I hadto knock for service. The woman seemed scattered and when I said I didn't need a tray proceeded to aggressively hand me mydrinks while spilling both hot beverages. Read more
There was a little bit of a wait in the drive through as it was lunch time. Kyle was the server and although the order had a... minor error he made it right. He was polite and friendly....job well done Kyle.!!! Read more