Reviews for Tim Hortons in Thornhill, ON
Poor food quality! I?ve ordered a XL hot chocolate and went home without checked. when I?m in home and ready to drink, I realize... that they just put half cup of hot chocolate into a XL cup! It is too far to drive back to the store. But I really disappointedabout the food quality at this time in this store!!! Read more
I go through the Tim Hortons on Markham Road Ellesmere location every weekday morning! The staff are super kind and always have... a smile and a good morning greeting! Inside is usually very clean and organized! My only concern is all the homeless people whoare approaching cars right outside where you order! This does not make me feel safe! I don't mind if they are where you aredriving out but not when you have to turn your window down to order! It feels very uncomfortable and threatening with them rightthere! Unfortunately the staff don't have much control over this and have reported to the police! Read more
Unlike almost all remaining tim hortons locations, these guys actually have strawberry filled powdered timbits. So many... locations have become lazy and carry a very basic selection of timbit flavours, most notably the most overrated timbit of alltime - the birthday cake timbit. Although the strawberry timbit, the old fashion sugar timbit, the snowball timbit, and thecoconut timbits are becoming a rare species across this great country, it's good to know that you can still find those needlesin the haystacks. Unfortunately, it's only a matter of time before these endangered species join the infamous Dutchie timbit asextinct. Read more
Dirty. Gave me a sandwich that fell on floor. Would not replace. Head office wouldn't do anything about it either. Was never... called to apologize or offer a replacement. Also after picking up sandwich from floor, they put that sandwich on cutting boardwhere they serve and cut all their products. The cutting board was never washed , so all the sandwiches that day were dirty aswell. Disgusting. Read more
They did not know anything that was on the menu. Tim?s has the option to add chilli and cheese to their wedges (super good) and... she advised they don?t make them because they don?t have the ingredients. I asked if they had chili and cheese individually andshe confirmed and still did not get that they could make them. Read more
I ordered one French Vanilla cold brew and one hot choco for my kid by drive-thru. I don't know who took my order, but I could... estimate who was that lady. She was extremely rude; she couldn't get my order but the reply way TOO OFFENSIVE. Also I stronglydoubt that Tim Horton followed the recipe. After I got my order, it was totally different from what I usually drink. It was muchbitter and sour. so I visited other branch and order the same one. The left, darker one was from this branch. The right one wasfrom another store. Also the hot choco was less than usual. Because of that cashier, entire image of the branch is the worstplace for me. Anywhere I have visited was much better than that. Even this one doesn't deserve to get that one start. Read more
Store closed before indicated hour I already paid via their app, drove far, and their store is empty. Meanwhile, customer... service on app can't issue refund. The only way to get my 3.5$ back is to take 30 min to file a dispute.. Read more
Good location, but their dine-in closed at 10pm instead of it being 24 hours as it stated on the official website. I?ve come... here in the past before and they seemed to be 24 hours then, so maybe this is a recent change to their hours? Not sure whattheir regular opening and closing hours would be on weekdays and weekends if that?s the case. Read more