Reviews for Dunkin' in Tewksbury, MA
Went Sunday August 21 845am there was a young man waiting on me while texting on his phone. I told him to either text or take... my order. He continued to text. He screwed up my order. The young ladies had to help figure out the cash register. Hemay have to decide if he wants to work or text... I would have fired him on the spot. Read more
Went to this Dunkin this morning. Didn?t realize until I was almost done with this egg and cheese sandwich that it was moldy.... I?m 8 months pregnant and this is absolutely outrageous. I?m sick to my stomach. This Dunkin should not be open. They?re goingto make so many other people sick. The staff there are all degenerates as well. Disgusting. I plan to call corporate. Read more
Went three times in the past week. 1st time- staff claimed that they never served white chocolate flavoring (despite it being... highly advertised on the menu). the hot chocolates we ended up getting came out very watery 2nd time- lights were on, thestores info claimed to be open. we waited at the drive thru and there was no response. we left and saw someone just sittingthere on their phone. 3rd time- weren?t serving ANY food items @ noon. we got iced coffees and two muffins. they gave us onemuffin that was harder than a rock and two iced coffees that were absolutely disgusting. flavor swirl was not blended, butrather sitting at the bottom. i tried mixing it, but every sip was either bitter, old coffee or pure clumped sugar. absolutelyrepulsive. Read more
Entire order was incorrectly made hot coffee was cold . Frozen coffee was gross
I?ve never had an employee insult me in a drive through before, glad I was on the phone with someone else who got to hear it too... when it happened at this location. There?s a rude black kid who?s been unpleasant every single time I?ve seen him. I?m hopinghe saves it just for me and doesn?t treat all customers like that. Slow service, but it?s a small gas station location sothat?s expected. Lots of weed smell most days around the back of the building, maybe slow service makes sense? Stopped goingto this location, will probably try again soon and hope they?ve cycled through some of the younger kids. Read more
The worst Dunks around. The staff are extremely rude and cannot seem to get orders right, at any given point. I?ve come across a... couple nice employees, and unfortunately they are never there for long. Don?t bother putting in Mobile orders, it takes longerthan if you just order it there, and something is always wrong or not there. Don?t bother saying somethings wrong either, youwill be met with a nasty attitude. Read more
Received a pushpin in my iced coffee. I asked for 2 cream only, when I received a very white coffee I asked kindly "could I... please have it a little bit darker?" It seems the retribution was a dangerous, metal center pushpin.. and god knows what elsemay have been in this coffee given that fact. I am an honest, local business owner and frankly this is beyond horrifying. Inever opened the lid to this coffee so I know it happened inside dunkin donuts. Negligence at best, otherwise this was somekind of twisted revenge for a polite request. Read more
Horrible customer service ordered ahead on app and 15 minutes later no coffee! Manager was rude and non caring, said they were... busy but 1 customer at counter and a couple of cars in drive through!! Obviously she couldn't handle the job!! All servicepeople very rude, will never go back there again and will let people know!! Read more