Reviews for Wendy's in Terrell, TX
Friendly staff, quick service, and a clean dining room. Eating here was a great experience!
It's a parent that all the Wendy's that I have picked up for customer orders have poor service. I was at Wendy's waiting 10... minutes after the time that the order was supposed to be ready therefore I was late to the second order I had to go pick up andthere was absolutely no apology. I would not recommend Wendy's considering their record their track record Read more
Absolutely the worst Wendy's experience ever. Someone deleted my order off the screen before making it. Then still messed it up... while I watched them make it! Took 45 minutes to finally have a complete and correct order. So much for fast food... Read more
I have had several poor experiences with this particular Wendy's in Terrell Texas however it is the only one in the town. Today... the staff was incompetent and overcharged my card for food that I did not order. The manager was rude and and told me to get outof her line because I was running up the time and that she would bring me my card outside if I pulled off and waited. I askedfor a full refund and still was only given half of my money back and had to ask again for full reimbursement. This is hands downthe worst Wendy's I have ever been to and to be honest I love Wendy's especially their breakfast however I will not be going tothis one again until they make some major changes in customer service. Read more
I love Wendy's food but I will never, never, never return to this particular Wendy's. First the restaurant was a disaster! The... floors were nasty, almost all of the tables were dirty and needed to be wiped down, there was, what appeared to be, a bottle ofpee in the restroom, the restroom was extremely messy and you couldn't dry your hands. When we went to order our food, I wantedto ask a question first. I just needed to know if they had plain honey. There was 3 people at the front counter but we had towait for 6 minutes while all 3 of them flirted, giggled, and joked with customers that already had their food. They were eatingtheir food and having a good time while we waited to order. Then I asked about the plain honey. I was told that they had plainhoney. So I ordered chicken nuggets, I only eat them if I can dip them in honey. The rest of my family ordered and we sat downto wait for our food to be ready and them to call my husband's name. Once the food was ready, we sat down and every meal wasincorrect and they didn't have plain honey, they only had "hot honey". My husband had to return to the counter 3 differenttimes. We were given the wrong size drink, then the wrong drink, the wrong type of burger, the wrong size fries, one meal nevergot their fries, and they didn't have honey so I didn't eat the nuggets. Never again! Don't stop, in fact run the other way andstop at another restaurant. Read more
Ordered Southwest avocado salads from Wendy?s in Terrell, Texas. Best customer service everyone is so friendly!!!!
We dined in for a late supper on 12/21/19 while traveling for Christmas. The restaurant was clean, the food arrived exactly as... ordered and was hot. Convenient to I-20, gas stations and lots of shopping. Highly recommend. Read more
This location is not what it used to be.. you have your B team.. no wait C team working tonight... 12/6/22. Rude drive thru... girl, missing pickles.. come on now! I was looking forward to those pickles lol.. but seriously.. the roster needs an updateover there... Dave would not be happy. Read more