Reviews for Soulman's Bar-B-Que in Terrell, TX
Had catering order ro pick up at 11:15. Called at 11:00 Just to see if it was ready a little early. Very rude lady said it would... be ready when we said it would be. Spent about 200.00 on order....Need to work on your Customer Service skills. Will not useagain because of Bad Customer Service. Read more
It's not mind blowing BBQ but it definitely holds up. I had brisket and sausage, but I doubt there's a wrong choice. The chicken... looked good. The service is great. I got FOMO about the sides I chose. I wished I would have asked the person serving what theythought the best sides were. Baked Mac&cheese and spicy potatoes were good though. Banana pudding was solid. Would absolutely goagain. Read more
I don't know why but the brisket had no smoke ring like the edges had been cut off as seen in the pics. Sausage had no smoke... flavor or coloring like it was baked in the oven. Food was just ok. $20 for this plate is too much. Read more
I ordered 2 plates 1-2 meat plate and 1-3 meat plate When I opened the carton of food I noticed that the ribs were about the... width of a stick of gum and how skimpy of meat we received. So I decided to weigh the meat and not to my surprise they were thesame weight. Did not receive our toast. When we dine in the portions are much better. I feel ripped off Read more
Food was pretty good. A little pricey. Saw pictures on walls. Wonder if a distant relative? Was my Moms maiden name..
We ordered $350 worth of food and they wouldn't even include plates or silverware. If we were ordering for an individual we... would be given plates and silverware so why is this any different. They tried to charge us 20 dollars for plates and plasticware. On top of that we had crummy service, they were rude, and we didn't even get everything we paid for. Even talking to themanagers solved nothing. They truly don't even deserve the one star. I hope corporate staff sees this and pushes this Soulman'sto the standard I have come to enjoy at other locations. Read more
We are from Kansas City Missouri and if you don't know we are in a battle with Texas for the best BBQ. While I think Texas has... some great BBQ, I'm not sure Soulman's is it. However they do many things right. - Great customer service - Very cleanresturant - Quick service even late at night - Decent meat that is not to fatty I think that Soulman's is what you would expectfrom a "fastfood" BBQ chain. Its not crazy expensive, its fast and it likely tastes the same everything. Read more
We went tonight to get a 3 meats plate, we asked for ribs. The guy who slices the meat, I think his name is Mani, told me ? not... today?. Then I walked to the back to get my drink and I saw a lady eating ribs. I went to him and he apologized, even though helied to me about the ribs and the other girl working with him, by the way very rude!, she said that the guy doesn?t control howoften the meat is read to be serve. At list they could have said like there were some ribs coming soon or something but stead hetold no ribs. I feel like we were discriminated just because I look Hispanic and they did served ribs to the this white lady. Ontop on that as we were walking out of the place they were laughing like making fun of me. VERRY UNPROFESSIONAL BAD SERVICE ANDRUDE!! Very disappointed on this place never coming back. They don?t deserve any stars. If you want a real delicious food andexcellent service, you need to go to Soulman?s in Mesquite, TX the one on Gross Road. Read more