Reviews for Golden Chick in Terrell, TX
Golden chicks overcharged my sons credit card to the amount of 106 dollars and they refused to refund his money. Now we are... going to contact their corporate office to settle this matter. If that doesnt work we will hire an attorney. Check your receiptsfolks if you are paying with a debit or credit card...will update accordingly. Ripoff Read more
4 piece spicy tender meal, the strips were not as spicy as they were on my last visit, but they were still delicious.This is my... go to spot every time I stop in Terrell Tx. Read more
Well hello my sister and brothers out here in Terrell Texas. This horrible experience wasn't even close to all the other times... I came to enjoy after eating at Golden Chick Catfish and Chicken Tenders and Jalapeno Cheese poppers. This experience has twoyoung men at the drive through and a worker in the rear of the store cutting up roasted chicken into pieces and a young ladymanaging the front register.and another young man handling the fryer. I witnessed the young man on the fryer drop the handtongs on the floor and just looked at them while the young lady picked them up to place them on the counter but seen my reactionthen took them to the back for washing. They had over cooked the dinner rolls. The catfish is beyond nasty. They haven'tcleaned these fish at all. Veins are coming out of the fish once you bite into it this is so nasty it feels like someone's thickhair is pulling from the meat once you bite into the fish so grotesque. There are rolls on the floor that I assume would havebeen picked up in place back into the tray if no one was watching the attitude was terrible on Forest to keep the areaclean. The young man in the rear cutting up the rotisserie chicken was breaking the chicken off in pieces over the trash caninstead of on the counter he did this periodically who is managing these young people who is taught them to be so poor andethics to where people could get sick from their poor standard of selling to the public and how many of you really care they aredoing this type of behavior serving the public food that we take home to our families. First stop would be management thensecond would be trained every last one of them and who would actually take strong interest to change their behavior and the restI would let go. Bottom line is home teaching would still keep someone from making these mistakes so I guess none of them meetthe code in my standards. Read more
This review pains my heart because I really only like to give good reviews and I like Golden Chick (the location in Gun Barrel,... TX is amazing) . There is plenty of negativity out there, I try not to add to it. That being said, I have stopped at thislocation twice in the last month and both times the service has been awful and the chicken has been cold. The pattern I haveexperienced is being ignored as I stand at the order to order, and it taking an exorbitant about of time to deliver thechicken. I'm not abandoning Golden Chick, but I will not likely be revisiting this location for a while. Read more
We went through drive thru and when we got home, most of our chicken was undercooked. Fresh yes, but undercooked to where it was... still pink. I called the store and no one ever picked up the phone. Also didn?t get a receipt. Probably not going back to thislocation again. Read more
I wish I could say the customer service made up for the cold and undersized chicken wing. I was disappointed in the... disrespectful and dismissive manner I was treated once I indicated that I had a issue with my food. I asked to speak to amanager and still not sure if the person who indicated she was a manager actually was. I am still waiting on the refund for theunauthorized charge of placed on my account. I ordered 6 PC wings and was offered 3 wings 3 tenders. I asked for a side a greenbeans the container was half full. I also order a 2 PC roasted chicken and had a side salad. The side salad was old rustedlettuce. There was nothing palatable about these meals. I will not be back. Read more
This location has funnel cakes for dessert. There fish is always amazing. Manager took our order with precise energy. Offered... extra items to make sure our order was correct. He did it with a smile. Love the customer service. It's important to me. Read more
I doubt this place will last.. they continue to up prices but not the quantity or quality. Perfect example, I I've seen trump... larger than these weak chicken tenders and every damn time they never get our order right! Read more