Reviews for Arby's in Terrell, TX
Stopped for lunch at this location last week while driving through. Probably the WORST service I have had from an Arby's. We... tried to walk in but all doors were locked, so we went to drive thru. They were out of Ham and Turkey, this I get, shortageseverywhere. Ordered the brisket meal and asked for side cheese for fries. They stated it comes with it. Asked for no tomato ongyro. We get our meal and pull to the side to check it and shock no cheese on the side, tomatoes on the gyro, slider was DRYlike shoe leather. Then to top it off the brisket sandwich had one single piece of meat. So we then had to stand across from thewindow and yell to them all the screw ups they had. They said we had to pay for side cheese because we didn't order it....ok.then they told us we had to let them finish the 3 cars in line first. Then they look at the brisket sandwich and say it's fine.One small piece of meat that doesn't even cover 1/4 if a bun is not fine. Finally got all the stuff corrected after a 20 minutewait and arguing with them to just fix it. Thankfully we will never have to deal with this location again. Read more
Been a long time since I?ve had Arbys. It was good for fast food. The sandwich was filling and the curly fries were on point.... Great job! I will be back. Read more
Staff is very unprofessional here. They are allowed to be RUDE to EVERYONE, customers and coworkers with no consequences from... upper management. Ashley the girl who takes orders in drive thru talks to people hateful as she possibly can, she has no respectfor anyone at all. Must suck to be SO miserable at your little fast food job. Read more
First and last time at this location. Is fresh food to hard to ask for? I didn?t know this needed to be requested? my kids? meal... was very old. The fries were cold and stale as was the 3- day old chicken nuggets. I won?t be returning here! Literallyeverything was hard and should not have been sold. Read more
RUDE! The little girl at the window was so rude and disrespectful. Tried to over charge me. I asked for a #2 large. I repeated... it twice. She didn't even ask what kind of fries I wanted. Went to the window and repeated myself yet again. A number 2 and anextra half pound sandwich. She fixed it and thrusted my drink at me almost dropping it . She rolled her eyes at me. I pulled upand checked my order.. and guess what it was still wrong. I tried calling but couldn't get through. This is ridiculous!.I don'tthink I'll ever go back. Read more
Messed up twice in one week. I went earlier this week, ordered 4 of the classic beef n' cheddars and they forgot half my order,... I tried calling to get it fixed but no one answered the phone. I thought oh well, brushed it off and tried again. This time Igot all four sandwiches but they left the cheddar off of all four beef n' cheddars and burned the burns ???? it's not even likeI ordered a bunch of other stuff, I literally just ordered sandwiches and that was still too much to handle. Tired of wastingmoney so I'll wait a few weeks til the staff turns over again and maybe the next crew will be more capable. ***EDIT - afterplacing this review Arby's did reach out to me and send me two free meal vouchers. It doesn't fully compensate for the money Ilost but it was a a good step in the right direction. Read more
Drive through is open. The Lobby is open. But they pad locked the bathrooms. I asked them to open it. They said they couldn?t.... Plus they blocked off all seating and shut down the fountain drink station. No condiments set out. They might as well locked thedoor. Put sign up for drive through only. There is no reason to go in. Service inside seemed slower as well. It looked like theytake care of the drive through faster. I?m assuming they don?t want to spend extra money cleaning. Read more
Food was cold and hard, there was no one at the counter to take my order. It took them 10-15 minutes to get someone to take my... order. Then I had to repeat it at least 10 times for them to be able to put in the computer correctly. They kept messing up.This has happened each time I've come here, I've come here a total of 5 times. Would not recommend. I just like the curly friesbut they're always cold and hard from here. Read more