Reviews for Schlotzsky's in Temple, TX
Walked in to get online order on September 15 around 6pm. Girl in the front was getting cookie for drive thru, saw me waiting... but after getting done with drive thru she proceeded to sit down and get on her phone. I was then waiting at the counter foranother 10 minutes just listening to workers laughing in the back before someone saw me and took her time walking over whilebeing on her phone. It was not busy whatsoever so I don?t understand that kind of customer service. Read more
Apparently they don't make the sandwich that I ordered so they gave me something else without telling me. When I checked my... order when I got home I called and told them they gave me the wrong thing (roast beef cheesy)and I repeated what I ordered theysaid to come back up there and get my sandwiches. I went back up to get my sandwiches and they still gave me what I did notorder ( turkey cheesy). So I went back to the drive-thru and told them this is not what I ordered and repeated the sandwich Iordered they said we don't have that anymore and I said when I ordered why didn't you tell me they didn't make that sandwichanymore she said oh I just gave you this sandwich instead. I was very disappointed with the sandwich that I was given. They needto update their online menu and tell the customers if they order something that they don't make anymore instead of just givingthem what they think they want. Read more
Came in as a gentleman was stating that his sandwich was missing the meat. After he was finished, I stood at the counter for at... least 5 minutes without being acknowledged. Girl making sandwiches looked at me several times and still did not acknowledge me.I noticed that she was not wearing a head covering of any kind. I was finally waited on by a gentleman wearinga cap. I asked himwhy it took him so long to acknowledge me and he said he was remaking the sandwich for the customer ahead of me. Not true, hewas on his phone. No ice in the lobby fountains for customers, but he made sure he had some. Totally sad. Read more
Where to begin... First we waited for about 3-5 min for the help to acknowledge us. Second, we wanted to dine in, they packed... our stuff to go. Third, they skipped the meat on a #6, you know the menu, then you know. Fourth, the manager threw attitude atat a customer that was behind us ???? she also waited for 3-5 min before she was greeted. Lastly, the health violations, a younglady was working the receiving spot on the line with no hat, no hair net, fake lashes, attitude ???? and the vibe is just"yuck", no ice in the lobby machines yet this worker tries the machine and goes to the back to get himself ice, the sweetea isstill sitting on the brewing station with empty counter jugs, the main line worker can not leave his phone alone, yes he'swearing gloves when handling food but he's in plain view, and we have been here for 45 minutes and NO one has washed theirhands. Overall, I would say go in with 'rock bottom' expectations and you won't be disappointed. Smh. Read more
If I could give 0 stars I would. First off, I've ordered online many times and my order is almost always wrong. Being right has... been the exception. Today was the last straw. I ordered online a supreme pizza and went to pick it up. The lobby was locked. SoI go to the drive thru ( where 4 cars were ) and tell the lady that I just need to pick up my food not place an order. I wastold I had to wait . (which absurd. My food would be cold!) Then I get my order and go home. Surprise surprise it's wrong. Nomushrooms. My wife wants mushrooms. It's the only reason she likes the pizza. So I go back and it's not even 9 (like 7 minstill) and they tell me no more orders. I tell them they got my order wrong. So they remake it. I go home and it's the same. Nomushrooms. I'm never going to spend another dime at this place. Read more
I've had the Cinnabons here but from the French Dip and BBQ chips alone, I can tell their sandwiches are a delicious league of... their own. Ask for their out of this world tasty Chocolate Chips while you're at it! Read more
A great place to get a variety of sandwiches ????. Hardly no wait time when I was there. Friendly staff and good service. Only... problem ???? that I noticed was sitting area was very dirty. Needs to clean up the area where people sit and eat.update:February 17, '22, As great as can be, service excellent, everything was very clean including the bathrooms.plus all military andfirst responders get 50% off.? Update: April 23, '22. Was a very nice afternoon at Schlotzskys. Very few customers were diningin. Staff very friendly. Floors and bathrooms nice and clean. Fast service. ???? Read more
I ordered a #8 with a double original double meat and I only got a piece of meat on each corner bread. (No Doible or any meat).... I also had a coupon for a free original sandwich which I didn?t get a receipt to see if it was taking care of. I called theTemple store on 31st and I actually had to call 3 times to get someone to pick up. I just felt that no one wanted to be there.I?ve been craving Schlotzsk?s for awhile and I ran into this issue. Ouch! Do better!! I don?t know how to post a picture of thisdepressive sandwich. Read more