Reviews for Tropical Smoothie Cafe in Tempe, AZ
My boyfriend and I waited 15-20 minutes for our food order and it came out completely wrong. I asked for a refund, but the three... teenage girls (who were working in the evening alone) couldn?t refund because they didn?t have access in the POS. They calledtheir manager Michelle. I had to come back in on a separate day to get my money back. Manager and I agreed on 10/17 @10am. Iwaited for a half an hour and Michelle never showed up. Absolutely unprofessional and unacceptable, especially for someone whomanages a store. This is not the first time service has been absolutely terrible here. I would go to literally any otherlocation than this tropical smoothie. You will not have a good experience here Read more
I stopped in with my kids as a treat, one of my children is on the spectrum and really wanted something simple that wasn't on... the menu. He was starting to get very agitated and the manager stepped in and kindly made my son something to eat that eventhough it wasn't a menu item. In addition to that, they provided it to us at a kid's meal price! When you have a child whobehaves in unpredictable ways, it makes a difference when staff goes above and beyond to make the experience easier to navigate Read more
If I could give them zero stars I would. Horrible service. This location ran by teenagers with no management available onsite to... ensure the place is run appropriately. We ordered our food and then sat down and waited. 35 mins go by and I ask the girl what?staking so long. She says ?Ohhhh, I think they cleared your order on accident?. So she goes to the back with the other girls andmakes our food for us. They gave us a refund luckily, but upon giving the refund she almost charged my card again for the wholemeal. When we got home, my husbands ?white cheddar chicken? flat bread wrap was missing the chicken AND he specifically askedfor no banana peppers? surely enough they put banana peppers on it. Overall the service at this location is terrible and shouldbe run by people who have good customer service and actually care and pay attention. Will not be coming back to this locationever. Read more
Great experience here!! When I walked in I was welcomed with a smile and positive energy I believe Lilly and Adriana were there... names they were so funny & awesome they helped me get what I wanted and recommend some great choices they had great customerservice and very helpful. I love this place and I love the people thank you so much again Lilly and Adriana for making my day! Read more
Lots of choices - got a flavorful, filling, absolutely delicious juice combo I felt healthier drinking it. Staff helping me was... so very nice and my perfectly cold blend was ready immediately. My first time but I'll be back Read more
This chain is typically great. This location is pretty awful. Slow, rude service and they don?t serve food because of ?the food... shortage?? how about you just get your a$$ in the car and go down the street to the Fry?s that has plenty of bacon. Thecomputer ?crashed? during our visIt so they stopped serving. The bathroom (the one that wasn?t closed anyway) was disgusting. My toddler said ?eeeeewww? when we entered the bathroom. It makes you wonder how much cleanliness is a priority if they can?teven keep the bathroom somewhat tidy. Total fail. Read more
I went to the Tropical Smoothie Cafe in Tempe to get my FREE SMOOTHIE and I was really impressed by the size of the FREE... SMOOTHIE. Derrius waited on me and confessed that he doesn?t like sweet things, but he did recommend the Jerk ChickenQuesadilla which was fantastic. The service isn?t quick, but it is done well and I appreciate it so they still get 5 stars fromme. Read more
Tropical Smoothie Cafe has been a place i go to from time to time because my office is not far. In the past, TSC has always had... its issues with product stocking, availability of menu items, and rude service. And if i wrote this 6 months ago this is exactlywhere i would leave this review. NOT THE CASE ANYMORE. This place has completely changed! Let me tell you, the place has such arefreshing feel to it since it became under new management recently! Team members that actually care about you, your order, andyour time! A few team members id like to shout out who really just made my experience there a true blessing! Adriana the up andcoming manager, Lilly, and Cierra! Thank you again! Read more